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92% would recommend it to a friend
Nice room, staff very helpful.
Handy for NEC.
Staff were friendly, room was spacious and beds comfortable, however I noticed that the toilet was not clean around one of the fixing points for the seat but otherwise the room was very clean and neat.
the night was cold and I felt that the room needed better heating, there was an electric fire which was on full but we were still cold in the room. We were also pleased that the hotel accepted dogs which was one of our main requirements but a bin for dog waste within the grounds would have been good. (This could have been an ordinary bin for general waste within the grounds or car park). Overall we enjoyed the stay.
Very very good
I stayed here after a recommendation from a family member, what a great choce it was.
As it had just been my wife and mine 12th year together we wanted a night away from the kids for a long time. what she didn't know was, that i had booked it all as a suprise. I will say on first arrival, i checked in no problem, fairly quick check in, i asked for an ice bucket to be sent up to our room, within a matter of minutes this had arrived, but there was no mention of check out time the next morning, when we did ask about check out, later on, the polite receptionist informed us it would be 12pm, brilliant we thought. a nice chill out in the morning, rather than having to rush downstairs in the morning to check out at 10am like most hotels. I was not asked if i would like to book breakfast for the next morning, as i had only booked a room only rate, that may have been a good opportunity to up-sell the breakfast option to us. (extra £25!!), the room was, shall we say huge!. lovely huge bed. nice big flat screen tv on the wall, nice modern furniture. all very clean and tidy, Everywhere. after i had surprised my wife with the night away, we went to the bar for a drink, unfortunately, through no fault of his own, the (new) bar man seemed slightly shy/withdrawn and seemed to take a little longer to serve me than i had first anticipated, no problem, but just a quick hello would have sufficed!. the other, what seemed to look like a senior member of bar staff training, didn't seem to have much knowledge about the area, as i had just asked how far/how much it was in a taxi to Birmingham town centre, he didn't know due to being from Edgabston?. anyway we decided against going out, just because it was nice enough just relaxing in the hotel. we decided to order a sandwich before dinner later on ( cheese & red onion,) and a 'mini' portion of fries, these were somewhat better than mini portion, and filled me and my wife up before going to dinner in the restaurant later. While waiting, the MD Ben, came over to say hello, and just make sure we were ok, had a chat and seemed too have quite alot i common. me and my wife thought was very nice. touch. we booked our table for 8pm, we weren't taken to our table, but this wasn't a problem, as we are quite laid back people so it was all good, Lauren, our waitress was very helpful, gave us our menu's and took our wine order, which was prompt, a few more minutes we ordered from the prix fix menu, given the choice available, my wife and i could have easily had literally all items on there, as they all sounded lovely. we ordered our meal, My wife ordered the grilled goats cheese and mushroom tart, i ordered the chicken liver parfait, both lovely. the only criticism was my wifes tart didn't have much goats cheese, as main ingredient stated griled goats chesse with mushroom, not the other way round, we pointed this out to Simon, F& B Manager, he was also very helpful. For Mains, i ordered the grilled salmon fillet with crused new potatoes, with chive butter, very very nice!!. (coming from a chef!!) my wife ordered the minute steak, cooked m/r, in her words, ' cooked to perfection!!' with the peppercorn sauce, she found this slightly too hot for her, but i finished it off for her with my salmon. not ideal maybe, but it was lovely. we didn't have desert as we were too full, total bill £51.85, not bad really i suppose. we stayed in the bar, had a few more drinks, then went to our room, to what can only be described, as before a huge bed. very comfy night sleep. We will definately come back again!. *****!!!!
A Lovely Getaway
We stayed here as a family of four.
Two adults and two children under the age of ten. We were coming to visit Cadbury World but as my son is terribly travel sick we knew we needed to stop over for the night. The Westmead Hotel is one of the recommended hotels on the Cadbury World website. I didn't want a regimented standard hotel like Holiday Inn or Premier Inn. The Westmead looked lovely. They also offered a great Cadbury World deal - Bed & breakfast in a a family room with tickets for all four of us to Cadbury World for £99.00
The first impression of the hotel was lovely and we weren't disappointed when we walked inside the reception. The receptionist was lovely and as we were early for our Cadbury World time slot, she called them and arranged for us to visit earlier. Checking in was easy and we were directed to our room. It was was slightly smaller than I thought it would be but having four beds in there would take up space. It was a bit chilly being a wet November day but the radiator was soon bursting out heat nicely. We were provided with lovely fluffly towels and the beds were made with nice crisp white linen. The beds were extremely comfortable, probably one of the comfiest hotel beds I've stayed in and we all had a great night's sleep. The bathroom was clean and we all enjoyed a shower in the morning although it could have done with being a bit hotter but I wonder if the water heat is regulated to avoid anyone being scalded.
Breakfast in the morning was okay. It was self serivice for cold/ continental breakfasts and your were served for a hot breakfast. The food itself was lovely. We were offered a tea/coffee at the table. I was given a small pot of tea and there was no-one around to get a refill so I had to go and ask. They may be better putting hot water jugs with the cold breakfast things so you can hekp yourself to tea and coffee. This was my only issue. Overall, our stay was lovely and I would recommend this hotel and return.
Enjoyed everything about the hotel apart from the breakfast, I'm not keen on the way it was served, it was not very hot or cooked to my liking.
The staff on the ground floor were very nice and professional and I would definitely stay again minus the breakfast!
Always a warm welcome
As a single female traveller I am always keen to stay in smaller hotels with a warm welcome and pleasant surroundings where I dont feel intimidated or self concious when eating alone.
The Westmead is a lovely hotel where you always receive a warm welcome and they can never do enough for you
Staff at this hotel are really welcoming, friendly and helpful.
The special offer rates are especially good value and the facilities are comprehensive. Upon arriving back rather late one night the manager opened the bar just for me to have a beer. Nothing is too much trouble.
This is a hotel we have visited when we lived in Longbridge ,we now live in Somerset
My wifde and I came up from Somerset for a family visit,and we were very surprised at the changes that have taken place,regarding the Westmead Hotel it was great and we will stay there in any other future times.once thank you very much.
Excellent hotel. Fab customer service. Very child friendly
We booked this last minute - I'd been looking for a cheap get away for a while but what with it being August I was having difficulty finding anything - then this came up and we went for it.
We wanted to take our 2 boys somewhere exciting so when we saw that Cadbury world tickets were included in the deal we were chuffed. To be honest although the photos of the hotel looked lovely I wasn't expecting wonders - thought we'd probably be in a small room with a travel cot squeezed in a corner. But wow was I wrong. It was a large spacious room, we had a huge bed, there was the put - up bed along one wall and the travel cot next to it. Still room for a table and chairs. We were very impressed. As we were with all other aspects of the hotel - dinner, breakfast and customer service were all excellent and very child friendly. The hotel also did tickets for West Midlands Safari Park which we did on our second day and would thoroughly recommend - only a 30 minute drive away too. This was a great stay and would not hesitate in going back again.