You have not entered any valid search criteria.

Please enter a keyword and perform your search again.

Reviews - The Old Custom House

4

SOUTH QUAY, PADSTOW, PL28 8BL

Price From

View Rooms
Show map Close map

Directions

    • /
    • Clear

Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (11)

73% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • gary ollerenshaw

  • March 2016

Disappointed

Having stayed here before, I considered myself lucky to get a booking for the Easter bank holiday.

Let me start by saying, the location is what this Inn is all about. The harbour area is literally outside the door. Although the Inn has no parking, there is a car park opposite but you better get there early or very late. (£7 for 24 hrs). Don't be fooled by the " modern" rooms,a lick of paint over peeling paper ( which was peeling the last time we stayed), does not make something "modern". The rooms are clean and tidy, end of. Don't be fooled into paying the extra for a sea view, car park view is what you get but to be fair you probably get a worse view from another room. We stayed in room 3 and this is next to the main stairs and landing door, with the beauty room opposite, this obviously gets busy and therefore noisy. We were very didisappointed with the first breakfast, we sat there for 15 minutes before anybody came to us. People that came in after us were eating before we even got coffee, it wasn't until I asked that we got noticed. The menu is very limited and it took a further 35 minutes before we were served a very bland and not particularly well cooked full English, although the second days breakfast was cooked better. (Different chef ?). Since our last visit they have changed the layout of the pub area in the lower part and in my opinion this has lost its character but it has obviously increased the earning potential. Since we have got back, I have looked at various options for future visits and for the high price we paid there are definitely better options. There are several nice places to eat and drink within yards of this Inn, so shop around. Overall, location good but we came away disappointed, we will be back but not to the old custom house.

  • J Bedding

  • March 2016

The Old Custom House

Rooms were very clean.

Lovely stunning views of the harbour. Good quality breakfast. Staff very friendly. Will be coming back.

  • Scott Findlay

  • March 2016

NICE WEEKEND

HOTEL WAS GOOD STAFF,FOOD, BEDROOMS WERE GREAT ONE AREA OF CONCERN WAS THE SHOWER IN THIS DAY AND AGE TO HAVE A BATH/SHOWER FILLER OVER THE BATH AND A NYLON CURTAIN WHICH WHEN THE EXTRACTOR WAS ON JUST CLUNG TO YOU IS IN MY OPINION NOT GREAT I WOULD EXPECT BETTER FOR THE PRICE OF THE ROOM HAVING SAID THAT IT DID NOT SPOIL OUR BREAK IN ANY WAY.

  • Jamie Harris

  • November 2015

One night stay, nothing spectacular.

Room was OK, welcome was OK, bar service was good and breakfast was very good.

  • Dean C

  • June 2015

Old Custom House Padstow

It was all about location.

Right on the quayside in a beautiful setting. Pricey but worth it.

  • Andrew G

  • June 2015

The Old Custom House

Great location, great rooms, very good breakfast menu and good quality food, I would certainly return again to this lovely fishing village staying at the old custom house.

  • Susan S

  • March 2015

The old custom house is a super location on the quay ..

Hotel is- lovely & clean ..

the honeymoon suite, is a super suite . Only comment on down side the curtains were very ripped / torn which was a shame for such a lovely room.

The Pescadou restaurant excellent friendly service, super meal & breakfast too !

  • Lynn Lee

  • January 2015

Recommend

Had a wonderful stay.

Greated by lovely friendly staff. Room spotless, staff do a great job. Had excellent breakfast, so much variety for every pallet. Will be going again and have already recommended it to at least 100 people. WELL DONE!. Lynnie lee Droitwich , Worvestershire.

  • Ken Barton

  • November 2014

Sarahs birthday visit.

The bed could have been harder for us.

The noise from the next door room was easily heard during the nighttime. Great views of the harbour from our room.

  • Ian B

  • October 2014

Anniversary Trip

The Old Custom House is well located in Padstow.

Staff were all very pleasant and helpful. The only criticism of the hotel that I would make is that the lower portion of the bar area is in need of brightening up and needs something done to the ventilation so that the smell of the toilets does not permeate into the area. The bar area could be made more inviting, the nearby pub had a much more convivial atmosphere and was obviously more popular to locals. The restaurant was very good.