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Reviews - The Peacock

4

The Peacock, Bridge Street, Bakewell, DE45 1DS

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (6)

67% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Caroline B

  • September 2016

Would not recommend this hotel.

On arrival There was no welcoming words, or pleasantries.

The manager questioned our booking as stating it wasn't in his diary, he then disappeared into the back. Luckily a woman found the booking.All walls were painted maroon and dark brown. The outlook was a customer seating area, with people sitting outside our window. We were wakened with bin lorries and the cleaner from the hotel shouting on her phone outside our window. I went to reception and requested a move to a higher floor stating it was because of the noise. I expected sympathy or maybe even an apology, but was greeted with the same attitude from the previous day. He stated noise. What kind of noise. When I explained he took a cursory glance at the book and said "We're full"

We went out to the car to find a parking ticket. Obviously this is my own fault but had the parking arrangements been discussed on arrival I would have realised it was pay and display.

The bin had the previous occupants items in, and these items remained until we left. I found socks in the drawer and parts of earphones in the bedside cabinet.

Response from hotel

If ever there was a case for a guest we knew in advance that we would be 'bad mouthed' then this was the one from the outset we would have gambled a small fortune on to be guaranteed! This review is full of untruths and innuendos, but I guess that is what people feel they can post without mitigation and get away with it....... The room this particular guest chose is not in the slightest described, firstly as a Garden Room, but actually set in converted barns in our own courtyard, adjacent to the Peacock car park.

I just happened to be in the background on the guests arrival and was summoned to the bar as the guest arrived to check-in by the waitress serving on the bar, and even when I asked, just as our waitress had, the name of the arriving guest in this case, I couldn't find the guest's name - because she mumbled her name and no one including myself could actually understand what she was saying, so I very politely said I would check from the office computer.

who had been allocated the family room she informed us had been booked. On my return (yes I did return, not did a disappearing act as insinuated and posted) about one minute later, and the matter had been cleared up as the lady's name was clearly identified in the booking diary, it was just a simple matter of not understanding her pronunciation of her name! That matter cleared up, the guest was shown to her room. A room incidently that is very tastefully decorated to a high spec in farrow and ball colours in light grey and light maroon - contrary to your damnation! Take a look at the photos on the late rooms and our own website .

The next morning I was cleaning the beer lines, minding my own business when I witnessed the lady speak to my manager with a solumn face. After she had disappeared I asked my manager was there any issue to which he explained she had requested another room as apparently it had been noisy in the morning! I asked 'did she say what kind of noise' to which he replied ' She didn't explain anything really, basically blamed the noise on the bin men and when I explained it was out of our control as Friday was Bakewell bin collections, just walked off in a huff when I (the manager) informed her very politely, we were fully booked, and it wasn't possible to change the room - ( and he added ) but she's going to be trouble' What was meant by this, is that sometimes we know from a certain moment some guests arrive they are what shall we say; for politeness, for want of a better description, are from our perspective have an attitude from the moment you meet them, and I never having spoke to the lady other than asking her name to confirm the reservation, the previous day, I felt this was one of those guests!

She had from the very first moment from the way she had mumbled her name on arrival and we simply hadn't understood had taken, that simple issue personally and was going to let it spoil her stay, this and the fact she had booked through late rooms, it is clearly confirmed it is room only on the late rooms booking site Ie . Breakfast is not included, and I feel this was a personal issue with her. The same morning of her complaint re; noise, at the bar, I was in the courtyard and happened to come across the lady guest and very politely said 'Good Morning' and for my troubles got a very rude response with no acknowledgement of any sort, just basically being ignored as if I was an alien from another planet!

After reading the review I now understand the guests attitude as she had obviously been in receipt of a parking ticket and we were the villains from her point of view although she freely admitted it was her fault in mitigation! The guest chose to park in the council car park, which is clearly displayed as a pay and display car park option, and why wouldn't it be! I write this response because not once did the guest discuss any issues re; apart from the noise, to which we apologise, but this is, and was out of our control this particular morning - I can categorically say no-one has ever mentioned this type of incident in the past, and I believe after speaking with the manager he couldn't understand the type of noise she could be referring to as an issue of such when the guest mentioned this with the initial complaint - I will add further the guest did not mention one issue of discontent during the whole visit of three days, all of the so called issues we were not aware of, and in all honesty feel the guest has posted total spin on the account of events in anger from a parking ticket she deemed to have received without any information being given from the actual guest! I am totally unaware of the incidents she have begrudgingly described, other than the Council bin men clearing the streets - as they should have, and I'm sure everyone who has a house understands this type of issue, and in truth the council of Bakewell ensure the bins are collected relatively quietly, and to repeat there was no communication from the guest from the first moment of her arrival other than the request to move rooms, on the first morning!

In our opinion, and both Ian (the manager) and myself discussed the guests visit, who in our opinion had a morose attitude from the moment she arrived - maybe this was from the guest suspected we had made a mistake with the booking, (which of corse we hadn't) maybe it was simply a case of finding a problem for the sake of finding a problem, and on reflection the fact she received a parking ticket, she simply wanted to find issue, as the condemnation, even the decoration of the occupied room, I don't know, but what I do know, what is clearly understood from our perspective is the guest didn't choose to embrace the Peacock in any shape or form ie . she chose not to eat or drink with us on one occasion - that is any guests privilege their choice, but this particular guest felt once we couldn't change the room, breakfast wasn't included on this occasion, and after receiving the dreaded parking ticket, that was it for her, everything was our fault and she were going to alienate herself from the Peacock in that moment on!!! As I say that is the guests choice, we have to accept any decision, but I feel it is simply a case of one cutting off one's nose to spite the face, because contrary to what the guest says, the room in question; Room 1 is lovely, has a fantastic en-suite, full amenities such as a 42 flat screen smart TV, lovely quality bedding etc. and contrary to what this guest describes, a full and complete re-fresh of the room during the 3 night stay! The guest in question seems to see it different, and I honestly believe it is because she wanst to - I witnessed the attitude on saying Good Morning, and she may not like my honest summing up, but I see and understand certain people, and she was unfortunately one of those people who likes to apportion blame to somewhere else, and we are the guilty party through their eyes! The guest never once discussed, other than the noise issue, one incident that they may have described during the whole visit, and this includes on departure, I repeat, not one issue was explained or discussed, but this guest now wants to post remarks as some act of revenge as she alienated herself from the Peacock during the 3 night stay! I am genuinely sorry the guest feels this way, we are here to ensure anyones stay is pleasant and enjoyable, but if as they say there were issues, why weren't they mentioned at the time, during the visit. We can deal with problems, complaints as it were in real time, within our power to do so, but not when someone has left the building, and it does genuinely hurt us at the Peacock to think they have not enjoyed their stay, but I do generally believe it is some of this persons own doing, and she is just blaming us for some of their own misdemeanours It that harsh, maybe it is, but like I say I don't think we are entirely to blame on this! We will at the Peacock go out of our way to put right any wrong doing if we possibly can, but because also we were fully booked, this guest felt this as a personal re-buff and this is again one of the reasons,maybe even the main reason I feel for the not very complimentary review!

Unfortunately, it was the bin men and being issued with a parking ticket that seemed to upset the lady, and this was out of our control, but as a result we were deemed responsible for everything else and some things we knew nothing about! This guest says the cleaner was shouting down her phone, this is her view which I simply don't believe, much the same as she says there was no toilet roll holder, which in actual fact there are four spare toilet rolls on a free standing pole, in each room as this is the way we distribute and allocate toilet rolls in the room. I will close, as I have gone to great length to explain our side of the story, in full and truthfully where the lady has totally exagerated and put total emphasis on, as if every thing, every single issue was our fault. The headline reads with you would not stay at the Peacock again, I not only find that comment disappointing but personal, even bitter and twisted due to the non lack of confrontation, and in effect blaming the Peacock for the local Council actions for emptying the bins from the street, plus the fact the lady received a parking ticket for her own mistake. Anybody can find issue or problems if they want to, or feel they simply must find a reason to balance the discontent !!!

www.peacockbakewell.com

  • Rob W

  • January 2016

Very nice country hotel

Stayed here for the 2nd time..

Really nice atmosphere and friendly staff.. The rooms are really modern and comfortable too.. We didn't eat at the venue so can't comment on the food.. Maybe next time

Excellent weekend

  • S Vale

  • December 2015

Bakewell experience

Hotel/pub was excellent, food scrumptious and value for money.

lacking in car park spaces, so no room to park car when we arrived. Due to staying on a Sunday night we couldn't park on market square, due to market day the next day, and then got woke up at 5am with the noise from the market being set up.

  • Sarah B

  • September 2015

Lovely stay

Beautiful location, great pub

  • Debbie E

  • August 2015

The Peacock Bakewell

Situated in the heart of Bakewell giving easy access.

Big plus was there was park. Our accommodation was modern and compatable. The food was excellent we stayed four nights and ate in restaurant every night. We will defiantly go back and highly recommend it.

  • Mary Marsland

  • May 2015

My Stay at the Bakewell Peacock Hotel

I actually thought I'd booked the Peakcock in Rosely.

I turned up and was disappointed when I realised i had actually booked a room in a public house. Hoewever, I was so pleased with the accommodation, staff and location that I was glad I was in this hotel and not the other. The room was completely detached from the hotel and was quiet. It had just been renovated to a very high standard and was very tasteful. The bed was very comfortable. The car park was small but perfect. I would defininitely stay there again (over and above the other Peacock).