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94% would recommend it to a friend
Tucked away behind busy street is well maintained simple little hotel
We enjoyed our stay at this hotel.
Room was small but clean and comfortable. Breakfast was basic but edible. A staff member was being trained when we checked in. He didn't enter the amount in the machine for us to pay by card. He just gave us the card for our room without telling us our room number and when he took us to the lift just left us there without explaining how it works. It was not a normal lift. There were instructions but it would have been nice to be told. Other than that our stay was good.
Hotel was ideal when visiting London Olympia.
Quiet, clean no problems at all whilst staying.
Seraphine Kensington Olympia
5 star hotel, 5 star service.
Thank you, definitely I will be back.
The Staff were very helpful > myself and my girl friend enjoyed our stay.
Great Hotel & Location.
Stayed here for 2 nights from 25/03/15, arrived late on, very good reception & check in service with friendly & helpful staff.
The hotel is compact but very well presented in terms of décor & layout. My room was modern, clean and was spacious enough to feel comfortable. It was located on the front of the hotel overlooking Kensington High street, the sound proofing on the windows was more than adequate to get a good nights sleep. Breakfast is continental style self service in the reception / bar come TV room area and the choice is good + staff on hand should you need anything, also if you want a cooked breakfast you can order the day before I believe.
The hotel is in a great location, a few mins walk from the tube station & near plenty of restaurants and pubs. Great for a business stay or city break, the price was very reasonable, I would highly recommend if your looking for a hotel in this area of London.
"The Curates Egg" experience - some good & some bad
The room and dining facilities were good and breakfast also.
Certain aspects of service however were most inadequate. Having telephoned the hotel to advise that my wife is disabled I was very disappointed to receive totally inaccurate information regarding lift access in the hotel which resulted in a difficult and unnecessary stair climbing ordeal. The late night duty manager was extremely attentive and apologetic that we had been misinformed. My booking form mentioned our accessibility needs but these were totally ignored so no points for customer service there.
Great location, quiet room with everything needed and very clean.
Clean, modern and good location
Room not huge but nicely decorated and clean.
Although on main road had soundproofing on windows. Not the friendliest or most informative gentleman on checkin desk. Continental Breakfast was good. Definitely stay again