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Reviews - County Hotel


Neville Street, NEWCASTLE, NE1 5DF

Price From 201.61 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (14)

57% would recommend it to a friend


Customer service

Food quality

Room quality


  • Gerry F

  • September 2016

Bad choice

The hotel is handily situated across from the station.

The receptionist was helpful enough but didn't mention breakfast times, which i do find helpful. But the room was very small. It was a late booking. I needed to get out to a function very quickly so went to grab a shower but it was broken and had to run a bath. This made me late. Also the sink overflow leaked all over the bathroom floor.

On pointing this out to the manager on duty the response was there are no maintenance staff at weekends. A gesture would have been appreciated.

  • Audrey C

  • August 2016


Hotel was right opposite the railway station which was perfect for anyone travelling by train and only a ten minute walk to the city centre, would certainly use again.

  • K Robson

  • August 2016

Avoid dated hotel

Hotel room was dirty, was very small room and very dated decor

  • G O'Neill

  • August 2016

Booked superior room for our stay, feel a little let down for the money. Premier inn is miles ahead!

£141 for a superior room that is far from that, lovely staff and great food service just not worth the money for the room that is no different to what you'd expect in a 2 star.


  • M Allport

  • July 2016

Tiny room, tiny bed

Hotel was fine, and in a great location.

Car park was easy to miss resulting in having to drive through a bus lane to do a return lap.

The room was extremely small, (room 432) and the so called double bed was not much bigger than a single, resulting in a very poor nights sleep. Cheap enough but wouldn't use again.

  • P Thorpe

  • May 2016

Magic Weekend

We came to attend the Rugby League Dacia Magic Weekend and the hotel was an excellent locationfor our visit .

  • Lynda P

  • April 2016

Mercure Newcastle County Hotel

Great Hotel.

Loved the location opposite the railway station. The staff were very friendly and helpful breakfast very good something for everyone. Room was spotless. The only minor problem was very squeaky floorboards otherwise brilliant hotel and will stay again.

  • Peter L

  • April 2016

Comfortable stay

Clean, good quality surface.

No frills.

  • Carol P

  • January 2016

Overnight stay

We stayed at Mercure overnight whilst out in town.

They were helpful by getting us a taxi and generally making us feel welcome. Room was compact clean and warm.

  • Susan Goldsbury

  • November 2015

Centre of Ambience

Stayed overnight in room only as had to leave early in morning for coach trip.

Excellent choice of stay practical and central. Room small and cosy fulfilled our request.