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87% would recommend it to a friend
Excellent stay that exceeded expectations
I booked the room for our wedding anniversary.
I knew the cost was at the upper limit of our budget but the size of the room, the cleanliness and the quality of it was superb. Minor marks knocked off for a grubby mark on the curtain and the windows difficult to use. There was also some noise outside which I don't think could be helped. As soon as we arrived the staff made us feel welcome (which isn't easy for me as I often feel intimidated by posh, grand places as if I don't belong!). We were offered a complimentary glass of champagne each and every member of staff were sure to say "hello" when they passed us. Breakfast was excellent and allowing us still to use the spa after we had checked out was a generous touch. I would recommend this hotel to anybody visiting York. My only worry is that I might become too accustomed to such luxury!
A relaxing break
Check in was 3pm but we were kept waiting for 45 mins as we chose not to accept a ground floor room.
A complimentary drink would have been appropriate. This was not an ideal start. Generally had a pleasant stay. The first night's sleep was disrupted by noisy students outside the hotel but the duty manager kindly offered us an alternative room which had a nicer bathroom and was quieter. An upgraded room would have appeased the chore of packing up our belongings again though.Rooms and service lacked the 5 star factor.
A Grand City Break
Spacious bedroom, sumptuous bed, stunning bathroom.
Warm, cosy and grand - ideal.
Excellent Hotel although on the expensive side
The Grand Hotel & Spa
Excellent hotel and staff members are very friendly and officiant , valet parking and even loading your luggage in your car while you wait .
Defiantly stay again and this truly is a 5 star hotel and the best in York. Would recommend booking spa treatments in advance of your stay as they book up quickly . Must give special mention to doorman Darren who went above and beyond to look after guests .
Stunning hotel in the heart of York
The hotel has,original features and a large, luxurious room and bathroom.
Especially loved using the Molten Brown toiletries.
Only two things to improve on 1) somewhere to hang dressing gowns and leave slippers safely at the pool as mine was taken by another guest. This was dealt with promptly by the spa receptionist by providing replacements immediately 2) asked room service for an ice bucket and champagne flutes as it was my birthday but sadly did not arrive.
Our daughter was treated extremly well, and made most welcome
Fantatastic hotel, friendly could not do enough for us
cant wait to go again.
Perfect every time!
Hotel is absolutely beautiful, spotlessly clean, rooms are perfect and the staff are so accommodating.
After using the spa I was unfortunately allergic to the luxury ESPA products that are provided so staff kindly fetched me the same molton brown products that are provided with the room. We are a couple 23 and 25yrs old that visit this hotel time and time again never disappointed. Even the meal at the hotel was perfect. I have never been to a hotel yet that tops this standard.
We had a fantastic stay staff 100% rooms very clean overall a fantastic hotel