Reviews - The Grand Hotel & Spa


Station Rise, York, YO1 6GD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (77)

90% would recommend it to a friend


Customer service


Food quality

Room quality


  • Nigel Davies

  • August 2015


Excellent Hotel although on the expensive side

  • N Mcgugan

  • May 2015

The Grand Hotel & Spa

Excellent hotel and staff members are very friendly and officiant , valet parking and even loading your luggage in your car while you wait .

Defiantly stay again and this truly is a 5 star hotel and the best in York. Would recommend booking spa treatments in advance of your stay as they book up quickly . Must give special mention to doorman Darren who went above and beyond to look after guests .

  • M Young

  • April 2015

Stunning hotel in the heart of York

The hotel has,original features and a large, luxurious room and bathroom.

Especially loved using the Molten Brown toiletries.

Only two things to improve on 1) somewhere to hang dressing gowns and leave slippers safely at the pool as mine was taken by another guest. This was dealt with promptly by the spa receptionist by providing replacements immediately 2) asked room service for an ice bucket and champagne flutes as it was my birthday but sadly did not arrive.

  • Simon Moorhouse

  • April 2015

Our daughter was treated extremly well, and made most welcome

  • Susan Lorains

  • March 2015

Fantatastic hotel, friendly could not do enough for us

cant wait to go again.

  • Stacey B

  • March 2015

Perfect every time!

Hotel is absolutely beautiful, spotlessly clean, rooms are perfect and the staff are so accommodating.

After using the spa I was unfortunately allergic to the luxury ESPA products that are provided so staff kindly fetched me the same molton brown products that are provided with the room. We are a couple 23 and 25yrs old that visit this hotel time and time again never disappointed. Even the meal at the hotel was perfect. I have never been to a hotel yet that tops this standard.

  • M Wright

  • March 2015

Excellent Hotel

We had a fantastic stay staff 100% rooms very clean overall a fantastic hotel

  • S Lane

  • February 2015

Stunning hotel

This is a stunning hotel in York.

My wife and I visited and it was our first time away without children in 18 years. Hence we wanted a special, luxurious experience. Our double room had 2 bathrooms and was beautiful. The staircase and corridors take your breath away. The staff were friendly, approachable and nothing was too much trouble. Our Whitby haddock and poached egg breakfast was a pleasant change from the norm. In all we could not fault it. It was so much better than a chain hotel. Thank you.

  • Richard O

  • February 2015

Fantastic hotel

Couldn't fault this hotel, situated smack bang in the heart of the city.

Room was spacious and luxurious, bath big enough for 2, bed was extremely comfortable so had a great night’s sleep. Food in the restaurant was second to none and service exemplary.

  • stephen lovely

  • February 2015

dreadful customer service.

Noy worth the money