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85% would recommend it to a friend
Mercure Telford Madeley Court Hotel
I didn't like the stairs up to my room, which was on the top floor - especially as I had a heavy suitcase.
My room was ok but very small and the shower leaked but everything else was fine. Staff were great. I wouldn't stay here again but it was only £93 for 2 nights so can complain too much at that price.
Poor Breakfast was a disappointment
We only used the restaurant for breakfast, but poor and chaotic service spoiled it.
There were not enough tables to seat everyone for breakfast, so lots of people were left waiting in the lounge to be called when tables became available. Despite taking room numbers, there was no queueing order so some people got in quickly, others were waiting a long time. Restaurant staff were friendly but clearly had not been given sufficient training to cope with a busy restaurant. The Sausages and Bacon were undercooked- in fact the sausages looked raw. New Eggs were put on top of eggs which had been sitting in the warmers for a long time. We had to re-request our tea/coffee and toast a couple of times. It was very poor. The Hotel is a lovely building but out room (24) although large was devoid of any character. Changes in water pressure meant the shower was either freezing cold or more worryingly very hot, not a pleasant or relaxing experience.
When there are weddings there is insufficient car parking for the number of cars, leaving you to park on the grass verges.
rooms not ready at checking
Had food in the restaurant had fish pie with a bone in the pie.
The hotel looked very nice on arrival and very welcoming.
however, after getting into our room, we decided to have a cup of tea prior to going out for the evening. As we were leaving, we asked the reception to replace the milk, allthough there wasn't enough in the first place. We got back late so went to bed. following morning realised the milk had not been replaced. We felt some staff were just too young and not really listening.
Overall it was a good stay.
The room was smallish and a bit dark but clean (loo could have been cleaner) with a very comfortable bed. We had a good supper and breakfast and the staff were very helpful.
Wonderful old building, but...
If you are 'into' old buildings, you'll love this place.
My room though, 'up in the rafters' was a little disappointing...single bed will ill-fitting sheet, obviously above some huger furnace/boiler that rattled all night and fed via a huge 'main' through the room that hissed with the passing water. A bath that probably took 10 minutes to empty, no way to stand up and shower so it was a squat shower, broken shower hose etc. Not bad, but not quite in keeping with the building nor the hoped-for experience
Worth a try
We stayed over a weekend and having read some of the reviews were a little apprehensive but we needn't have worried.
It was lovely and quiet. Initially the room was very cold as one of the walls formed part of tbe main house, but once we cranked the heater up it soon warmed up. The food was great although we didn't have breakfast so I can't comment on that. Overall though we had a lovely stay.
Out of the way, but a nice place
Breakfast a bit pricey at £13, but nice.
Ate in the bar for the evening nice and good value.
Nice hotel in quiet rural setting and was well worth the money for our one night stay...no complaints at all!
Very nice hotel with lots of character - excellent food