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71% would recommend it to a friend
Poor customer service
The room was clean and it was good value for money.
However, Ibis reception staff need some training in customer service. After a long journey the last thing I needed was an argument about my booking. This is the second time staying at an Ibis and the second time I have encountered rude staff on arrival. The booking was made by my mother and I had a copy of the confirmation email, but a member of the reception staff insisted I produce the card by which the booking was paid. Of course I didn't have my mother's credit card, but she insisted I would have to present it. I stood my ground and eventually she condescended to allow us to stay. I have stayed at many rival hotel chains with no such problems, so I won't be using Ibis again in a hurry.
A first class hotel at a reasonable cost
Our stay at this hotel was first class, very comfortable and the breakfast excellent.
The room was very clean and the bed comfortable
Excellent value, cannot fault.
The hotel was excellent value for money, the customer service was excellent, the staff very polite and welcoming, far more than I expected for the price.
Quality and service
The room is very clean and tidy but promoted as sound proof - very misleading.
You can still hear everything in hotel, guests in their bathrooms, shower running, toilets flushing and people talking in corridors etc. Traffic noise is reduced but windows are double glazed so should not be able to hear it. The reception service poor and stood at desk for ages waiting for someone to attend. Breakfast - next to nothing left and food cleared away from counter while still eating, so couldn't go back for more.
A Great Night's Sleep
Beautiful large comfortable bed, a great night's sleep.
The room was lovely and clean and had everything you need including free WiFi. What more could you ask?
ibis London Thurrock M25
All very good thanks, recommended.
We found the hotel to be clean and the room was comfortable with a good bathroom.
The breakfast was good with plenty of variety at a reasonable price. We stayed for two nights and overall were quite pleased with the hotel in general.
ibis London Thurrock M25
A comfortable stay food excellent.
Hard to fault
Ibis has changed.
This is a lovely hotel with bar and restaurant facilities which are reasonably priced. Room was on the small side but the space was used very cleverly. Only a shower, but a very good one with free bubbles. Staff lovely on check - in and when dealing with specific requests and issues. Couldn't get sound on some TV channels but the maintenance man arrived to re-boot the system within minutes. As I began, could not fault the experience and it exceeded my expectations.