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81% would recommend it to a friend
New Hotel, already looking tired. Broken shower, awful service, air con controls not working
We stayed for one night and had a really bad experience.
I stay in a lot of hotels for business and leisure, rarely do I feel the need to write a review, but think this hotel deserves to be highlighted. - The shower at first turned scolding hot, then stopped working. We called reception and they sent someone straight away. He promised to get it fixed and to get back to us within 5 minutes. 30 minutes later we were still sat dripping wet with no information. We then got a call to say it was fixed with no apology. - The air con would not work using the in room controls. This meant it was stuck on all night, making the room freezing cold. It was only the next morning that I discovered you could turn it off using the tv; not mentioned anywhere in the room instructions. - The carpets had several rips in them which could've been dangerous. - The lifts look shabby for a brand new hotel. - No room rate reduction was offered for our inconvenience due to us booking through LateRooms. They removed our £20 bar bill which was little recompense for the awful stay.
A flying visit
Our visit was short and sweet.
Checking in efficient. Fabulous view enjoyed from the bar and our room. Very helpful staff re organising taxis etc. Breakfast excellent. We had a really lovely time, thank you
Bit far out but not bad. Disabled room with leaky shower and mixer tap that only gave hot water which they were concerned about but never helped with.
Just as advertised!
We had an excellent deal on a double room and were well impressed by the staff and convenience of this hotel.
If you're driving into London from the West, it's a perfect location in many ways: fairly quick to get to and from the M4, plenty of parking at £15 a day, a bus stop right outside (Victoria 20 mins) and nice bars/eateries easily walkable along the riverside path. Very comfortable sound-proofed room and great shower. One caution though.... Don't go down to the basement car park without your room keycard !!. It's not easy getting out again, believe me!