Last Minute Accommodation > World > Europe > UK > England > South East England > Greater London > Battersea Hotels > Rafayel on the Left Bank - Hotel & Spa
No Booking Fee, Secure Online booking, Price Promise
What's this?

Found the same room at a different price? Tell us, and we'll offer to match it.

Find out more

Reviews - Rafayel on the Left Bank - Hotel & Spa

5Self Classified Hotel Ratings explained
34 Lombard Road Falcon Wharf, London, SW11 3RF
Located on the riverfront in bustling Battersea, Hotel Rafayel, is London’s most luxurious 5*eco-friendly boutique hotel. Minutes from Sloane Square, the Kings Road and Knightsbridge, Hotel Rafayel also boasts 65 designer ‘smart’ rooms with floor to ceiling glass windows, Crystal bar and Banyan on the Thames restaurant with river views, spa, techno-gym and resistance pool, Nirvana lounge event space, boardroom, library, florist, MyChelle`s baketique. Hotel Rafayel provides complimentary drop-off service to Clapham Junction and Clapham Common.

Picture of Rafayel on the Left Bank - Hotel & Spa, London at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since August 2012 Customer recommendation
Guest Reviews Based on 90 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
84% recommended this accommodation to a friend 84% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Overnight stay ready to use our centre court tickets for ladies semi finals
Lovely room and found we had been upgraded. The shuttle service was excellent used for the tube and railway station.

Reviewed by
J Brereton

From Crewe, UK
Who stayed in July 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

sharp and trendy, noiseless nights allowing restful sleep on the river bank on sumptuous bedding.
This was a 50th Birthday treat for my wife.we purchased a deal with laterooms, otherwise would have felt let down if we'd paid more than the £468 for two nights in junior suite room 117.
We were initially delighted by the spacious luxurious surroundings of our room and the 'ballroom' size of the bathroom.however a horrible note stuck on to the beautiful bathroom tiling was nearly as offensive as the message it carried,vandalising the architects design of the room..
"Jacuzzi broken,do not use"
hardly a 5 star apology,when we complained,we were politely reminded that the booking confirmation stated 'some rooms with jacuzzi baths', so therefore tough,nothing they would do.
They could in fact have informed us prior to our arrival ,and enquired as to our our agreement,
or they could have provided a more subtle/5star apology with a note stating,
"we are so sorry that the jacuzzi is still not working,and hope that this doesn't diminish from your enjoyment of our facilities,as a gesture,please enjoy the bubbles from the complimentary bottle of prosecco provided"
No handmade soaps or expensive toiletries here either, just the 3 star,'screwed to the wall' useless dispensers at the bath and shower which spill everywhere other than into your hands, definitely disappointing.
Normally we expect along with complimentary beverages in a 5 star facility,some handmade chocolates as well a bottle of both still and sparkling water, a half bottle of white and red wine,some crisps and shortbreads,,however everything here has a cost other than tea and coffee.
We requested use of an iron and board and eventually gave up waiting on them and borrowed them ourselves from a neighbouring room ,clearly the message didn't get to housekeeping.
The bed and bedding were sumptuous and we enjoyed two restful nights sleep.The carpeting however requires deep cleaning as remnants of a previous guests over exuberance have obviously ( but not to housekeeping) overspilled around the coffee table.
On the first morning breakfast was a fiasco due the the shortage of staff, to be fair the scant staff ran around like headless chickens trying to keep up with demand,but this overspilled into guests hanging around uncleared tables reminiscent of a school canteen whilst wondering whether they should just clear stuff onto other tables.
We didn't have the cooked breakfast and are glad we hadn't paid the extra,as it looked like tasteless 'kept warm' fair.
The continental breakfast was disappointing in comparison to other establishments and was just adequate,a few tubs of yogurt were re-fridgerated at the furthest point from the fruit and cereals hiding behind the breakfast Que of diners, so we missed them completely on our first morning.
The spa facility seems like an after thought here and just isn't worth mentioning , other than to say,if this is one of your priorities, try Peebles or Crieff Hydro instead.
Can I suggest a management visit up to Cameron House,on Loch Lomond or a trip across to The Turnberry Hotel in Ayrshire might enlighten staff on the fineries of five star finesse.
All in all we did enjoy our stay but are unlikely ever to rebook at the published rate of £638.
Ps the photos of the spa are cleverly taken without the vulgar yellow and black health and safety taping evident to the reduced height ceilings showing,nor reflect the limited space given to the facilities.

Reviewed by
alastair l

From Irvine, UK
Who stayed in June 2013

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

A great experience!
I used this hotel as a luxury break for myself and my partner after a day in London. I could not have been more happy with the room or service provided to us.
I made a specific personal request for the room for a special occasion, the staff were more than happy to help while also ringing to confirm my expected arrival at the hotel.
Overall a great experience and I would recommend to anyone for a luxury hotel.

Reviewed by
K Hillman

From UK
Who stayed in May 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Lovely, friendly, luxurious hotel
I stayed overnight at The Rafayel on the Left Bank in May 2013 and had a lovely stay in a gorgeous room. The staff were happy to provide me with fresh milk for my tea immediately. Following a minor misunderstanding about the shuttle they were happy to drop me off straight away. Altogether a lovely place to stay and I would go again.

Reviewed by
D Marsh

From Milton Keynes, UK
Who stayed in May 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Lovely rooms fantastic value for money.

Reviewed by
E Reynolds

From Paignton, UK
Who stayed in May 2013

Group of women

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Style & quality
Bit out on a limb, but excellent shuttle service at set times (worth arranging in advance as required). Hotel room fantastic, only negative that all 3 other guests at Reception in front of me were upgraded, which worried me when I wasn't, but very happy with quality of room. Breakfast fantastic with good service.

Reviewed by
Christine L

From UK
Who stayed in May 2013

Travelling alone

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Bathroom layout
The only criticism I can make about my entire stay, was a slightly odd bathroom layout. The bidet was placed almost in front of the sliding door/entry into the shower - room 210. I had to shuffle past the unit to gain entry. The rest of the stay and quality of the hotel/fittings was beautiful.

Reviewed by
Jo B

From Saffron Walden, UK
Who stayed in May 2013

With colleagues

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Very impressed! made the stay even better
Loved the hotel, walked into the room and was taken a-back by the style, comfort and hi tech level of this hotel. The staff were friendly and very very helpful (example: thier customer printer was on the blink and without hesitation let us sit at thier computer and print a few things off - not major but they didnt have to do it) the hotel is clean and very presentable. The only thing that was a bit of a gripe was the aircon, it was far too hot! You can turn it down via the tv but it didnt turn down quite enough - a quick call to front desk, the guy changed our settings (over the phone) and bam! We cooled down in no time at all, again only a small niggle but dealt with quickly. This was another fantastic trip to london and i enjoyed every minute of it. The hotel being awesome is the icing on the cake - we will be staying again. Oh and the shower is awesome ;)

Reviewed by
M Atkinson

From Chesterfield, UK
Who stayed in April 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Fantastic hotel
Booked due to seeing a show at the o2, on arrival was given a complimentary upgrade to a suite, which was obviously great! The room was immaculate throughout, and the finish to the room was very modern and felt extremely luxurious. The complimentary shuttle to the station was great and efficient! I've stayed in many luxurious hotels in London and this is one of the best, I highly recommend to anyone and I will return!

Reviewed by
L O'Hara

From Andover, UK
Who stayed in March 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Only problem lighting
Room had very poor light for reading in bed and putting on makeup. No where to sit and watch TV only in bed. Pale carpet was stained need better manitenance. Otherwise very pleasant room.

Reviewed by
V Le Moignan

From UK
Who stayed in March 2013

Couple

View Older Reviews

Reviews can only be left by customers of LateRooms who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting.

All reviews posted are the opinions of people who have stayed at this accommodation, not of LateRooms.com. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.

Prev 1 2 3 4 5 6 7 8 9 Next