79% would recommend it to a friend
it was a lovely hotel very comfy bed and enjoyable would go again.
We booked this room to attend wedding, at first we thought it was a bit expensive but we were not disapointed.
The receptionist was very helpful and efficient. The room was wonderful. Very large and spotlessly clean. The big bed was very comfortable placed in front of the large television. My wife and myself were delighted with our stay and intend to return.
Stuck in the nineties
A great stay in the 90's but this hotel hasn't moved with the times.
The rooms are dark, the carpet thin, the furniture tired, the walls grey, the corridors like a submarine (F1 hotel look), the walls paper thin - great fun hearing others conversations though as you walk down the corridor - the room toilet like a public lavatory and the tv tough to work. Breakfast is an extra you have to pay for (we didn't expect to at £114 per night) and internet charge is £10 otherwise no wifi. Most hotels now consider free wifi and breakfast part of the package. On the plus side the staff were really helpful - we got an upgrade from our poky 'deluxe', and Harry on reception was attentive to our needs and could see that we weren't overly happy and tried his best to put things right. The major downside though is the food. It is billed as a Marco Pierre White restuarant but if Marco could see what was being offered he'd go barmy - the very cheapest value supermarket food, quite dreadful. But again, the staff were really helpful and pleasant. So, great staff, shame about the food and the hotel (at the prices they are charging). Someone needs to spend some money and get this place into the modern era.
I felt that the room decor and paintwork was tied and not to a high standard which you would expect as the rest of the hotel was well presented.
When attending breakfast I found that the booth I had been allocated had stains on the seats which was not particularly welcoming.
A good hotel let down by the detail
The hotel and room was very nice, there were some issues with cleanliness and the room could do with a bit of decorating but it was quiet and the bed was very comfortable.
I have stayed here a couple of times and the rooms are of a very high standard ideal for the business traveller.
The health club is great too.
Modern, clean rooms.
Excellent value for money. Will definitely book again.
Disappointing, not the Hilton experience I was expecting.
An overall lack of attention to detail, and the inability to supervise inebriated guests somewhat tainted the Hilton experience.
Paying what felt to be a premium price for a hotel room for a short break I was very disappointed. Our deluxe room had a tiny window, felt very dark and had faded decor. The furniture appeared tired. The room was clean but lacked a fridge, the TV picture was very poor quality giving the impression of not being tuned in properly and although booked for two people only one robe was provided. Our evening meal in the Marco Pierre White restaurant was delicious, with excellent portions and reasonable prices. Unfortunately our breakfast experience was nowhere near as pleasant. Clearly busy due to being a weekend tables were not fully prepared - missing condiments and cutlery, and the relaxed standards of dress of some guests did not lend themselves to what I would expect from Hilton - wearing a 'onesie' for breakfast in a Marco Pierre White branded dining area (as displayed on staff aprons) really isn't appropriate. The hotel itself is a popular wedding venue, which is not a surprise given it's country surroundings. What was a surprise was a topless tattooed and blood spattered wedding guest swearing and acting aggressively and blocking the entrance to the reception. The beleaguered staff were trying to do their best to deal with the bloodied person, but are not bouncers. The evening was rounded off with a police car in attendance (I don't think the police officers were wedding guests!) the noise from the weddings on both nights could be heard from our room on the 6th floor. Overall I feel let down by my experience. For a lot less I could have stayed in a Travelodge or Premier Inn and would have received a superior service. At no point were any apologies made for the behaviour of the disruptive guests and on check out nobody asked if we had enjoyed our stay. For me the Hilton brand has been devalued and I will not be using this particular 'hotel' again.
Overnight Stay For Early Flight -
The hotel Spa etc were fine and no surprises as we have stayed here before.
The hotel has an unusual layout with numerous changes in levels. We had asked for a quiet room, so could not complain about the walk. The restaurant however was truly awful. The service was indifferent and we had to call the waiter several times to get service. The meal we ordered (Chicken Kiev) came with what was described 'Real chips in beef dripping'. What we got was a soggy mush and when we asked what had happened to the 'real chips' we were greeted with a shrug and told the fryer had broken down. We were offered mash but then the meal would have been cold. The chicken kiev was dry with virtually no garlic sauce. Mr Marco Pierre White would have been equally unhappy with a poor dining experience. Though I don't expect he will get to read this. Never again. We will, however, try to put this on his website. It is worth mentioning that there is no other dining option on site.