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Reviews - The Charlecote Pheasant Hotel

3

Charlecote, Stratford Upon Avon, CV35 9EW

Price From 147.86 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (52)

87% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • E Sargent

  • August 2014

The hotel is generally good but having paid extra for a premier room we were not expecting to be woken at 6am by people banging about above us.

As the people left I watched to see who was staying above us in the roof of the building and saw 2 members of the kitchen staff rushing to work,

When I complained about this to the manager he assured me that I was wrong and they were guests

this was quickly proven to be a lie as the staff quite quickly admitted that this was coach drivers accommodation being used by staff at weekends, To be fobbed off by management instead of a simple apology was unacceptable, Our room was 104 and had various things wrong like doors that wouldnt lock lights not working and the fan in the bathroom not working which added to the above spoilt our weekend away

  • Chris E

  • July 2014

Staff confused if you elect not to open a tab but pay as you go

Staff did not understand requests or orders in English .found you had to repeat 2or3 times to get over what you want