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85% would recommend it to a friend
Pleasant stay at the Pheasant Hotel
We visited the National Trust property Charlecote Park earlier in the year and spotted the Pheasant Hotel and wondered what it would be like.
The hotel is excellently sited to be able to visit Stratford Upon Avon and many other local attractions
We booked for three nights as we were going to the RSC to see a couple of plays so decided to try the Pheasant and we are very glad that we did. The gentleman on reception on our arrival was very welcoming and helpful. The accommodation we had was more than adequate for our needs . The bed was comfortable and the bathroom and was very clean with a good shower. We didn't get a chance to have an evening meal at the hotel but the breakfast was very good with friendly and efficient staff.
The staff including the cleaning staff always gave us a warm greeting and smiled which is so lacking in many establishments.
It was definitely good value for money and I am sure that it will not be long before we visit again.
Dinner not particularly good value for money. Room clean, but far too dimly lit - carpet looked a bit shabby, but it was not worn, so it might have been its original appearance!
A nice experience
A very nice room in a lovely hotel situated in a great spot central to STratford,Warwick, Leamingtos Spa etc.
The restaurant and food was very good though things seemed a little haphazard. Wehad booked for a meal at a certain time but the dining room were unaware. No big deal as there was room. The menu wasn't particularly to my taste but that is a personal thing on the night. However the was a menu especially for the visitors with Shearers coaches which I would have preferred. There was a lot of difference between staff attitudes but isn't that always the case. Overall the stay was a pleasant experience.
Charlecote Pheasant Hotel doesn't fulfil expectations raised by lovely situation.
Restaurant service poor and amateurish; fish not completely cooked and waiter commented that it was 'rare'. Breakfast very small portions, toast cold and had to ask for more than one cup of tea; starting not until 8am suits coach parties but not business travellers. Bedroom tired and in need of refurbishment; hand-held shower over bath not acceptable.
The hotel is generally good but having paid extra for a premier room we were not expecting to be woken at 6am by people banging about above us.
As the people left I watched to see who was staying above us in the roof of the building and saw 2 members of the kitchen staff rushing to work,
When I complained about this to the manager he assured me that I was wrong and they were guests
this was quickly proven to be a lie as the staff quite quickly admitted that this was coach drivers accommodation being used by staff at weekends, To be fobbed off by management instead of a simple apology was unacceptable, Our room was 104 and had various things wrong like doors that wouldnt lock lights not working and the fan in the bathroom not working which added to the above spoilt our weekend away
Staff confused if you elect not to open a tab but pay as you go
Staff did not understand requests or orders in English .found you had to repeat 2or3 times to get over what you want
Overall the hotel was good however the food and the service was poor
There is something wrong with this hotel but I cannot identify the problem, however it is the only hotel were I have been glad to leave.
In fairness we were only staying at this hotel overnight to break up a long journey. The reception staff were very helpful and pleasant on arrival and our departure. The hotel itself was clean and tidy if a little impersonal. The rooms were spacious and the bed reasonably comfortable albeit the rooms were dark but that could be due to being north facing. The bathrooms are very small.
We did have an evening meal and the service staff were very pleasant . We were seated and served promptly . We skipped the starter and went for the main course and the food was excellent, however it seems we were forgotten when it came to clearing the table after this course. All the tables around us were served, starters, main courses and desserts and the tables were cleared and reset for the next patrons and still our main course dishes were waiting to be cleared. Eventually a waitress from the other side of the restaurant came over and apologised and cleared our table. We were brought the dessert menu over but by this time the dessert we wanted was sold out and so we left the restaurant, a little frustrated at the service. The following morning the service at breakfast was very good and the staff very pleasant.
As I stated all the components of this hotel suggest it should have been a very enjoyable stay but for some reason it falls short of the mark and I was glad I was only staying one night and not the full week.
A Welcoming Stay
As a flying visitor to Wellesbourne Airfield, what a pleasure to be able to walk 3/4 of a mile to such a lovely hotel.
We enjoy our trips to Stratford upon Avon so the convenience of the airfield, the hotel and a regular Stagecoach bus service is perfect. Our room in the old farmhouse was quiet, clean and well equipped; food at dinner was excellent and well presented but serving staff should advise non availability of dishes before taking orders. Breakfast was fine with a friendly service. Overall, a very good standard was achieved; we shall return.
Good value for this overnight stay.