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84% would recommend it to a friend
Warm and friendly customer service in the bar area but less so at reception.
Busy day with functions so less personal experience. Enjoyed a comfortable stay and good location
budget style accommodation
stayed in the lodge to the rear of the main hotel.
first night we stayed in a basement room. room was very hot and there was a stale smell to the place.the shower did not work so we were then moved upstairs the following day. room much brighter and as there were more windows to open the place smelt so much fresher. major complaint in both rooms was the width of the bed, very narrow not a standard double.
OK but could do better
Pleasantly located with ample parking and within walking distance of the Abbey and other attractions or a short bus ride from the town centre.
Main issues were very poor internet speeds making it practically impossible to do any work online. Also the television being small and located high up in the corner of the room couldn't be viewed from bed by someone who normally requires glasses for reading.
Room for Night
We booked a room just for an overnight stay, it was a clean tidy room, the bed was slightly softer than I prefer but comfortable enough.
A friendly place to stay.
My mother and I stayed at the Lord Hill overnight for a shopping trip.
The room was comfortable and perfect for somewhere to stay. Breakfast was great and they catered for my Gluten Free requirements. What really made the stay special was the staff so helpful and informative genuinely helpful and happy people. We ate out so I cannot comment on the evening menu, but the breakfast was delicious. Need somewhere to rest you head the Lord Hill is perfect and close to Shrewbury town centre.
Room we stopped in was rather shabby - carpets stained, bathroom could have done with a makeover.
Noisy guests next door and added road noise made it a once only visit.
As we had booked and confirmed online, check-in was very fast and friendly.
We were place din the Lodge, an annex at the bottom of the car park, which wasn't a problem. The room was standard for its type, comfortable and clean. Tea and coffee facilities, (with biscuits ~ always a nice touch) and a flat screen TV. Breakfast was in the main hotel building and very nice.
Very nice hotel.
The staff were lovely, good food, and spotlessly clean. Would go again.
What a lovely hotel.
Everyone who I saw who served us were polite and friendly especially Ella and Alison. The food in the restaurant was extremely good value for money and presented beautifully. The breakfast was among the best I've ever had giving the customer enormous choice-more than anywhere else I've stayed. I will definitely stay here again.