Reviews - H10 London Waterloo


284-302 Waterloo Road, London, SE1 8RQ

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (55)

87% would recommend it to a friend


Customer service


Food quality

Room quality


  • richard r

  • November 2015

Stayed here for one night had an enjoyable stay ,this is in my view a proper 4*

Very nice hotel friendly staff and the rooftop bar is something else.

Didn't eat here so can't comment on the food .my only bug bear is the lack of parking but not the hotels fault because it didn't advertise parking.

  • Ian H

  • July 2015

Weekend break

Modern & stylish hotel with well equipped rooms & a fabulous breakfast offering.

Astonishingly the local council will only allow 10 people onto the rooftop bar at a time so one of the best features is difficult to use . If you need to be near South Bank then this is a great option.

  • V Bianconi

  • April 2015

Great stay yet again

I have stayed at this hotel a number of times now.

I choose it as the rooms a very clean, well appointed and comfortable. The breakfast is about the best I know at this level, the choice is amazing. Also as a business traveller I feel very safe and secure in this hotel.

  • Karen F

  • February 2015

H10 London Waterloo

The hotel was very good in all aspects, but ithe room was quite cold.

We reported the inefficient heating system to staff, twice, but it couldn't be rectified. This did not spoil our stay however. Staff did try and apologised profusely.

  • T Sinden

  • February 2015

Superb hotel for a city break

The staff were extremely helpful and you get a complimentary glass of Cava or soft drink on arrival.

The room is spacious, and the bathroom has plenty of complimentary items. Only whole milk was available with the tea/coffee facilities, but there was biscuits. The breakfast is superb, there's so much choice and you can eat as much as you like. Location is ok, but you'll need a cab to the centre of town in the winter. Its 10 mins walk from Waterloo station on a busy road, but you can't hear any traffic

  • Simon T

  • February 2015

Clean efficient hotel

Whilst this isn't the most charismatic hotel.

The staff were friendly and the facilities excellent. A 20-minute walk from Waterloo station. It was convenient for my business meetings and the rooms were well-equipped. Very clean and good levels of equipment. Would have liked a couple more electrical sockets.

  • Andrew M

  • February 2015

Professional, clean and modern hotel

  • Stephen C

  • February 2015

Nice hotel but.

This hotel was very reasonably priced and the Wi-Fi was excellent 35MB+.

The hotel overall was very good and the room was clean and good quality. Now for the not so great. The trip was let down by a cold buffet breakfast that I complained about and all they said was 'sorry'. No offer to refund the £10 breakfast, no getting the duty manager to apologise. Frankly they just paid lip service to my complaint. The lounge area where I was meeting a supplier was not very cosy and some of the seats you couldn't sit in for long as they were uncomfortable. Wasn't a big fan of the art work but that was secondary. Overall, I would consider going again but it wouldn't be my first choice.

  • S WARD

  • February 2015

Amongst the best London has to offer

I can't say enough about this hotel.

Our experience from the minute we arrived to the minute we sadly left was A*. Extremely friendly staff. I have stayed in a lot of London hotels and rarely experienced such hospitable people. From the reception staff to the maids everyone was genuinely pleased to see you and happy in their work. We arrived early to make the most of a full day in London and were happy to find a free and secure luggage room to store our bags until we returned later to check in. With free Cava and chocolates on hand to greet arriving guests the H10 certainly makes a great first impression. The staff are mainly non British (it is a Spanish hotel chain) but everyone we met spoke impeccable English and the mix of guests from all over the globe makes for a vibrant atmosphere. We booked a deluxe room (number 902) on the 9th floor. The friendly chap at reception said we had a nice room and he was not wrong. More chocolates in the room, bath robes, slippers, a well stocked and affordable mini bar and a fantastic view of the Shard and surrounding landmarks. We didn't eat in the Tapas restaurant but did have a drink in the 8th floor Sky Bar, a wonderful roof terrace with amazing views across Waterloo towards the river with the London Eye resplendent against the Waterloo sunset. The hotel is just a 5 minute stroll to Waterloo underground (2 stops to Charing Cross) along the well lit and populated Waterloo Road. Breakfast was buffet style and of great quality. The hot English options were well stocked and with lots of variety. Great choice of pastries, continental options too. I really can't say any more about the H10 other than it will now be our hotel of choice for the many trips we take to London. In its 4 star price range it is hard to beat for quality and value

  • Alison E

  • February 2015

overnight stay with young adult daughter

Hotel was beautiful.

Staff greeting at reception was made very pleasurable with complementary drinks. Our room was on the 11th floor with amazing views. The room was clean comfortable and well equipped. We had only one tea bag each on the tray. I dare say I could have asked for more from reception. The beds were very comfortable, however the mattress covers I suspect are memory foam, so women of a certain age (as I am) overheat in bed. The restaurant food and service was excellent. We were very disappointed to find that the sauna was not switched on!. I attempted to book a beauty treatment for us both, but found the price of these ridiculously expensive at £70 each. Could not be described as having spa facilities as they were not available