DoubleTree by Hilton Hotel & Spa Chester


Warrington Road Hoole, Chester, CH2 3PD

Price From 274.74 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (54)

85% would recommend it to a friend


Customer service


Food quality

Room quality


  • S Parkes

  • April 2015


One of our rooms was dirty (dirty sheets and, ahem, traces of the last guest in the shower), while the other was spotless - we received an apology and a partial refund for this.

The staff in the lounge were super accommodating of our party, even generously allowing us to bring a make-up artist in to the public area as our rooms weren't ready. This we very much appreciated. Reception staff were helpful and polite. The spa was atrocious. Great difficulty in booking, incorrect prices quoted, slow and clumsy check-in, pool area not clean, every single lounge bed covered in piles of towels, despite signs up saying towels left there would be removed, so nowhere to actually sit (pretty bad when some of our party had spent 55gbp to spend the morning there) and please, cheap fabric slippers in a facility with covered in standing water. Disgusting. Please spring for waterproof flip flops. Our lunch booking was moved without us being informed, so when we arrived at the scheduled time, the delightful serving staff remarked "nuthin I can do, you'll have to talk to reception". This meant our light lunch (which by the way is a panini, end of story) was 20 minutes before our departure time. When we returned for this, we were once again not-so-politely told to go and wait somewhere else as our table wasn't ready. 15 minutes later, we left in a stink after having to fight for a refund for the cost of the lunch we now couldn't eat. Seriously unpleasant end to our stay - I cannot believe Hilton put its name to this.

  • Kate K

  • April 2015

DoubleTree by Hilton Hotel & Spa Chester

When we got to room and I put the shower on the water wouldn't go down only for me to see if something was blocking it and Aload of dirty hair and 2 cotton buds came up from the plug.

Room was changed to a room opposite. In the old room there was 2 bottles of water, in the new room there was a half opened bottle which told me someone had been in the room before. The was also a tea mug in the bathroom. So I basically paid to stay in a room I felt had obviously been used before my stay.

  • Gary Bates

  • March 2015

I hade a spa booked for me and my partner for mothers day and they told me I didnt book coz i was not on the systen so we got let down for a massage.

that was the only bad thing but part from that we had a nice time. the staff in the hotel was nice to us both.

  • Alison M

  • March 2015

Great hotel, great spa

We stayed for one night to celebrate my husbands birthday.

We have stayed at the doubletree chester a few times and as usual our room was lovely, the hotel was clean, the spa was clean and relaxing, and the staff were polite and attentive.

  • Sara K

  • March 2015

Lovely Stay!

Lovely stay for my husbands birthday.

Could of made an effort around my husbands birthday as I have seen this done for other stayers but overall lovely stay

  • Tom F

  • January 2015

DoubleTree by Hilton Hotel & Spa Chester

Room was freezing cold upon arrival.

Bathroom door lock was broken, along with part of the shower feature dangling off. Light in the wardrobe was broken and there was an unidentifiable 'gloop' on one of the drawers.

  • s moore

  • January 2015

leisure Weekend

We found the hotel looked impressive on entrance.

Very friendly staff and plenty off them too. We used the brasserie for dinner and found the food was good too.


  • January 2015

Very noisy - take earplugs

Room was next to a fire door that was desperate for some WD40 as it squeeked all night and also next to the lifts where everyone congregated for a natter before using and we heard several raised voices and conversations all through the night and at 6am the Hoover was being used - ahhhh!!

  • N Pearson

  • January 2015

Room & Spa

Shower in room 2 was cold.

In the Spa it was strange having to come out of the changing room & go up or downstairs in bare feet which were cold.

  • Andrew B

  • January 2015

Break at the double tree

Very nice hotel & staff.

Brilliant Spa