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80% would recommend it to a friend
Good location for our needs but poor customer service
The location was great, and the room had everything we need but in general the hotel needs a major make-over which probably hasn't happened for over half a century.
We had dinner our first night and the customer service was appalling. We had to send one back and ask multiple times for the same thing, one gentleman wouldn't even allow us to serve our own condiments that he brought over on a tray. Breakfast was really over priced. We tried to get a later check out time and were offered one more hour for £30 'as we won't be able to rent the room tonight' - then why can we only stay an extra hour. Some of the bar staff were friendly though.
The reason i gave a 4 for quality of the room was because i felt the bedside cabinets were to close to the single beds and i really did not sleep well thinking i was going to bump my head on both directions,i would have spaced them out a little just in case sorry.
lovely time at Arden Hotel
Staff at the hotel were very friendly and helpful when we stayed recently.
Stayed overnight while attending a show at Genting Arena. Ideal as it was just a 15 minute walk to the venue and so very easy getting back after the show. Will definitely try and stay again when we go back in July.
Rather intimidating structure to look at, better inside than out.
Reasonably priced hotel in good location.
Its not pretty, but the rooms are fine and the service good. Decent base for business, but certainly not a romantic / spa break / holiday. A bit of a nightmare to find the entrance from the main road.
The hotel itself was fine with a big enough room.
We ate in the restaurant and waited a long time for food. The starters were quite tiny and the main course was a bit dry. We also waited over an hour to be served. We wished we had eaten in the bar; it looked better food.
Hot and cold but very convenient
Very convenient for NEC & National Motorcycle museum the hotel had easy disabled access and a lift.
The bedroom was far too hot even after the heating had been turned off - something which we had to do ourselves in the end. Think the hotel could save a fortune by lowering the heating. Only had coffee and drinks in the evening. Ordered some French fries which were soggy & a bit cold and not great at all. However breakfast was good with plenty of choice and pleasant service.
Small twin room
Friendly, helpful reception and bar staff.
Twin room was a bit small
The one thing that spoiled our stay was the mattress.
It was really hard and I did not get any sleep at all. I also could hear music from the reception area as we were on the ist floor.
However, the breakfast was excellent. All freshly cooked and plenty of choice. the produce was all of good quality too.
Arden Hotel and Leisure Club
Very nice hotel the food in the bar was amazing.