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69% would recommend it to a friend
our one night stay
Reception polite & friendly as usual, the room was clean but for some reason the heating wasn't on even after I turned the radiator up, given that it was a slightly snowy weekend I found that to be rather annoying, as was the noisy bathroom extractor fans in the neighboring rooms.
Our first stay at the hotel was a very good experience.
We received great service, and the hotel was exceptional value for money.
A perfect overnight stay.
It was convenient for us to check in early, as none of the rooms we had ordered were ready the receptionist very helpfully upgraded us at no extra charge.
The service could not be faulted. Our room was very large. The decoration can best be described as a little tired however the view over the golf course was very pleasant. It was quiet and comfortable.
Overall, the accommodation experience was very good, however, the carpet was worn and the paint on the ceiling was peeling which I found very surprising considering the luxury quality of the place.
I have stayed here before but this time the room was quite grubby, heating not working, hair dryer only blowing cold air and the restaurant consisted of three tables at the back of the bar with only the bar menu available.
Apparently it's closed as it's the "quiet" season but this is not mentioned when you book. Staff very nice but hotel gone downhill.
Nice looking building, rooms not so nice
From the outside it looks amazing.
The staff seemed very nice too. The problem was the room. Firstly the room was a very long walk away and hard to find. When we got to the room no lights out worked. It was pitch black and we could not find the light switch because it was hidden. Needed to use the torch on my phone to find it. The room was clean but had a dusty smell to it. The TV was a old cathode ray set with 5 working chanels. The heating was too high and there was no way to control it. Bathroom was clean but needed attention. Not extractor fan so got very steamy after a shower. The shower itself had great pressure.
If you're looking for a amazing building and don't mind the old and dated rooms, it's not a bad place. If your looking for comfort then go somewhere else
Selsdon Park Hotel and Golf Club
I experienced great customer service from those behind reception.
We arrived late and they couldn't do enough for us. The room was adequate although wasn't well kept. There is nothing wrong with the dated look but some areas didn't look clean. The shower head needed changing or just a good clean. Breakfast was lovely. The staff looked rushed off their feet. But throughout stay all were engaging and polite especially when we engaged with them too. So excellent customer services just needs to update a few things in the rooms.
A good night
Excellent accommodation, massive comfortable bed, helpful staff and ample breakfast choice
Accommodation following a wedding
Hotel no longer Grand but tired and in need of significant investment.
However,the staff are very efficient and attentive. The whole Hotel communication experience could be very quickly improved by changing the telephone "Options" system as 8 should be number 1!!
Good value in lovely environment
Very polite and helpful staff.
Nice room, but noisy air con or similar throughout corridors.