Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
60% would recommend it to a friend
Difficult to find!
The hotel entrance is a doorway between two restaurants with a flight of stairs leading up to the reception desk.
Not immediately obvious to a taxi driver!. Very small room, but clean and perfectly
adequate. Continental breakfast acceptable, but I would prefer a pot of tea, as opposed to a cup of hot water with a tea bag in it, brought to the table. A good location for visiting the Royal Albert Hall or
the museums nearby. Kensington Gardens are across the road. The only real cause for complaint was the constant buzzing sound in the room, which continued
even when everything was switched off. This was accompanied by a continual bleep coming from
the ceiling in the passageway outside the room, which could also be heard in the room. Fortunately, I was so tired that I slept through it all!
Reception was very poor.
We found only a small entrance with no indication whatsoever that reception was on the 1st floor. We assumes that this was the back entrance and went looking for a main entrance. At the very least the notice should say welcome and please come up to 1st floor. The only notice we had was to invite us to ring a bell if we had trouble with our luggage which we did not. The room was comfortable and clean but very small. Breakfast was adequate but I fo not remember reading in my invoice that I was only to be supplied continental breakfast and would have to pay a huge sum for a full English. Consequently I think that value for money was dreadful. I have had a larger room and a better reception for less than half the price. The only reason why I chose it was because it was close to the Royal Albert Hall. It is unlikely that I will choose to vist this hotel again.
Lovely little hotel/bed & breakfast.
Very clean and stylish decore. As expected for area, not a lot of space but well laid out. Staff went over & above to accommodate us, friendly & welcoming. Will stay again
A great little hotel
Good room, very nice, very clean bathroom, comfy bed and pillows, very courteous and helpful staff, good breakfast, nice energy and fantastic location.
Well worth a visit
My wife and I found this Hotel Excellent.
The room was very clean and the en suite was spotless. Staff were attentive and helpful and the Hotel is very well placed for the Albert Hall and High St Ken Station. Breakfast was first class and plentiful.
Great London Stay
Great room but a little on the small side. A definite squeeze to get around the bed but lovely and clean with great amenities
Comfortable and friendly small hotel
Staff not very welcoming.
Rooms were dirty and had an unpleasant musty odour. The bathroom was filthy. Breakfast was stale and we couldn't wait to leave. Good lo action next to Hyde park/Kensington Gardens.
Not bad for the price I paid but room for improvment
When i arrived at the hotel, the day staff were extremely accommodating and helpful.
This stay was a surprise for my fiance as we had a night away from our daughter and went to see a show at the apollo. However upon our arrival in the evening after the show the staff member (male) was extremely unhelpful, clueless behind the bar and didn't greet us at all. I was very disappointed at this because i had the pleasure of meeting the friendly staff during the day but the surprise for my fiance was dampened upon arrival in the evening because we weren't even greeted as nobody was at the desk as he was outside having a cigerette!!. We agreed that this hotel is only worth staying for 2 nights at the most if you are making the most of the city. I wouldn't stay here any longer than a weekend. Not disappointed but not completely happy, I don't want to complain too much as i got the room on a deal from laterooms.com so i was expecting much for what i paid (it's a good job really) the room would be huge if you were a hobbit but for 2 people who are 5ft 10" and 5ft 8" it was tiny and cramped.