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78% would recommend it to a friend
Golden Wedding trip
wonderful location and the staff could not do enough for us, they really went out of there way to make our stay perfect.
The room was"tired", in urgent need of up-grading.
The waiter service was excellent. We had to correct the bill, did not take the special offer from Laterooms into account.
Poor quality rooms
Upon arrival the quality of the double room allocated was quite poor, dated, small and with a grubby feel and a carpet to match, very disappointing.
We met the manageress immediately to discuss, who advised that this room was not yet refurbished under an ongoing programme. Hotel was full so no options to move room available. Manageress agreed to move us to a renovated room for second night which was a nice room. Food in hotel very good indeed, and staff very helpful, Manageress did handle our situation as best she could. To stay again would depend on room availability.
Autumn mid week break
This hotel would not be suitable for guests with mobility issues due to the layout and the number of stairs.
The room we had was a generous size and had a lovely bathroom. However it had not yet benefited from redecoration like many of the other rooms in the hotel. There was water damage on the wallpaper and the carpet didn't fit properly after the refitting of the patio door. Some parts of the lounge/bar area could do with a little more attention being paid to cleaning but overall it was a lovely hotel. The staff were polite and friendly and the breakfast was excellent. The views over the lake are beautiful and must be even better in the summer for those guests with patios/balconies to their rooms. We would stay here again.
The hotel was very dated and dirty and was not what was advertised on this website or on the beach hill hotel website I have sent in a complaint to the hotel and late rooms and feel as though I have been robbed
room was very spacious,great views over the lake,service was excellent,as was the food,only downside was a lot of stairs no lift,but did not bother us,great break would go there again
Was ok, few things could be better
Stayed for the weekend recently.
Hotel was ok. Big hotel and dated decor. Could use some improvement work. Customer service was decent most of the time with the exception of when we asked a waitress if they had more glasses at breakfast (they'd run out by the Orange juice) and got snapped at in response. Food was good, we had room service and it was decent and came quickly, though a little pricey. We asked if we could checkout an hour later and were told we could for the 15 pounds. That annoyed me a little. Nice to have a pool in the hotel, especially as it was raining and it was something else to do with the kids. Pool was a bit too warm tho, changing rooms small and lockers didn't work.
Our 2 night stay was very good.
Food was excellent and standard of service outstanding. Staff friendly ,discreet and efficient. Good 'team effort'.
A fantastic place to stay
A great hotel and location to stay in with wonderful, caring staff!
Dinner terrible on first night so decided to eat out on other two nights.