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37% would recommend it to a friend
Comfortable and clean
Although recently under new management, the accommodation was value for money and the rooms were clean and comfortable.
The new management clearly have a lot of work to do to bring the lovely old building up to spec but this did not detract from the good night's sleep which was much needed.
If you're expecting The Ritz, head to London.
When I pulled into the car park, I realised that I had stayed at this hotel before a couple of years ago. The staff were friendly, jovial and attentive. Although the hotel has a 'lived in' feel, everything was extremely clean, the room spacious and warm and the bed was comfortable and the breakfast couldn't be faulted. What more could one want for a budget B&B ?. David S. Kent
budget hotel under new management
This is very much a budget hotel and the new management will presumably be updating the bed rooms in the future.
Having said that, the beds are surprisingly comfortable, and the en-suite bathrooms well supplied with hot water. There are also tea and coffee making facilities and digital TV in the rooms. WIFI is available downstairs. The public rooms display many original features e.g. ornate plasterwork, and copper covered bar counter and are nicely decorated. Where this hotel really scores is in it's staff who are both helpful and compassionate. Our car broke down whilst we were there and the staff member on duty not only did what she could to assist us, but seeing our distress and fatigue, offered us a drink and refused payment. On our last night, the hotel was hosting a function so other meals were not being served, but realizing that we were very tired, the member of staff on duty offered to cook for us, producing an excellent serving of lasagne at short notice. For these reasons we would use this hotel again when next we come to Stoke-on-Trent.
Good friendly hotel
This nice, friendly , warm clean hotel was great value for money.
I will definitely use this again and I am happy to recommend it.
You get what you pay for
Television broken (volume stuck on max).
Light above bed not working only 1 light in room. Bed very uncomfortable. No hangers in wardrobe. Very thin blanket and cover on bed. Door wouldn't lock. Only paid a small amount for room and you certainly get what you pay for.
As the owners have only acquired the hotel for a month I think it would be inappropriate to comment on the rooms as they have not had a lot of time to upgrade/renovate them.
I believe that they will eventually get the standard they want and the hotel will become a hotel that has where people will be glad to return to. The staff were polite, very professional and knowledgeable, the receptionist could not do enough when asked where a certain place was, she went out of her way to get directions. The housemaids were very helpful and when asked for items for the room they went out of their way to assist,
No better than a hostel
This place was the most run down and horrible place I've ever stayed.
But the worst part was that I couldn't even get a good nights sleep as the mattress was completely shot and it felt like I was sleeping on bare springs to the extent that I was scraping myself on them any time I turned over!
Good value for money
If this is just a stop off then it is well worth the stay.
Yes the whole place could do with a refresh but for what your paying you can't go wrong. It has a clean room with a squeaky bed and the shower did not work properly but overall would stay again if this was just a stop off
Cheap and cheerless
If you like architecture and history this building is for you.
Beautiful bilding from yesteryear and no doubt full of memories. Unfortunately doesn't look like it has been updated or invested in since yesteryear. Rooms basic. Shower room miniscule. Cleanliness - no comment. Went down for breakfast in the morning and nobody had turned up to make breakfast so the night porter (who was very nice) had to turn us all away. A useful hotel for a stopover point but nothing more. Evening dinner cooked by a new cook - that was delicious and excellent value for money.
Disgusting "Hell Hole", dirty, rundown & everything you could ever dream up as a hotel nightmare.
Do not pay any money in advance or contemplate stopping here. Laterooms you should be ashamed to advertise this place!!