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52% would recommend it to a friend
I do not recommend this hotel.
The room was not cleaned properly by room service on all 3 days of our stay. On one night we were given free WiFi passes and then were told by the new staff member that we would have to pay £10 to get WiFi. The shower was falling off the wall in 2 different rooms.
Cadbury World Weekend
We booked the weekend after Xmas to stay at the hotel and visit Cadbury World.
Location was perfect but had specifically booked hotel because of pool and on site food as we were a family group with 4 young children. On arrival we were informed pool was closed and they were not serving any food. We therefore had to leave the hotel to find breakfast. I can only assume this was because of the Xmas period but it would have been nice to have been informed beforehand. Hotel was nice, it was clean and a perfect location.
A little shabby in places
The room we had was a little bit tired, needed a bit of TLC.
The tap in the bathroom was wobbly, the furniture was scruffy. We had to ask for a remote for the TV. finishing touches were lacking.
Not in the hotel much, but warm and comfortable.
Found cheese on the windowsill
The room was generally clean however there was 1/2 a block of cheese on the windowsill behind the curtain.
I went to this hotel about three years ago on several occasions and had a great experience however each time I went the hotel it started to look very run down so I changed to the Hilton.
I noticed that they had been taken over and on the website it looked like it had a refurbishment . so I thought I would take a chance as there was a family function taking place on Friday night and thought it would be sensible to stay within the hotel. Wish I had not!!!. The function was a success, I was unable to fault this and we all had had a very nice evening. I never left the hotel once. The night was a success and the reception team/staff were great. However they had a shift change from 10pm onwards this is where is all changed. I had missed placed the key to the door (plastic swipe) which I accepted and paid £20 for the security guard to open my door. In the morning when checking out the receptionist would not listen to the fact that we had given the security guard £20 the night before to let us into our room. She threatened to call the police and embarrassed me in front of all the other guests that were checking out. He mannerisms, attitude and lack of respect to other guest were completely unacceptable and this person should not be in customer focused front of desk position. Eventually she checked the computer system and there was a note to say we gave them £20. I have stopped in a variety of hotels across the UK and abroad and have never felt so embarrassed and ashamed. Even when she has released her mistake there was no apologise just her threatening behaviour. I will be taking my concerning to the customer complaints department and will be giving them a full account of the events that took place. I would highly recommend that you stay in any other hotel in Birmingham apart from this one.
Nice hotel but needs updating!
Hotel itself was very nice.
When we arrived we were a bit early so went to the bar for a drink but it took someone 20 minutes to come serve us. Once we had checked in we went to room which was a nice size and had everything we wanted but could do with a decorate and update. Very old fashioned looking. Also we were planning on using the pool the next morning and we asked what time the pool opened and we got told 10 and bearing in mind checkout is 11 we thought that was a bit late so would be better if the pool opened earlier.
Room full of faults
The room was full of faults - Fire door closer missing (illegal), shower blocked, sheets frayed and tatty, windows covered in mould and toilet roll holder missing.
Cleaners sometime forgot to replace towels. Heating off on arrival so room freezing. All round very poor quality. A decent manager and maintenance man would sort this out in no time.
Clean bed, clean room but not worth £80 spend more and stay somewhere better.
Friendly staff, clean room but that is where it ends.
Holes in bathroom lino, furniture damaged, cigarette burns in curtains (non smoking room apparently). Only had breakfast but it was awful. Plus point was ample parking. Would not stay here again and would rather choose the Premier Inn or pay a little bit more for a better quality hotel. Definitely not worth £80 pn.
Nice hotel stay their a lot