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92% would recommend it to a friend
Lovely and comfortable bed.
Excellent shower. Very clean. Exceptional staff. Breakfast was not brilliant, I'd say adequate - BUT was included in the very reasonable price so could hardly expect a large choice/exceptional quality. It was pleasant enough though got a bit crowded for the number of guests staying.
Holiday inn stay
Room is big but bed is not very comfortable.
It is good that it has 4 pillows. Toilet is also good. Breakfast choice and quality is pretty poor. The pastries are dry and the fruit selection is limited. The cook food doesn't look appetising.
Response from hotel
Dear A Grau,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room size and the bathroom.
However, we’re sorry we fell below your expectation regarding the breakfast selection and the bed. We will address these concerns. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
Excellent place to stay
Stayed here few times staff great rooms great love location
Great Value for Money
A lovely little hotel off the A38 with great connections to Burton and Derby.
The features of the room were good, the heating worked well. I only wish there were hot chocolate or fruit tea bags with the tea and coffee set.
Easy to find,tidy room and clean hotel.
WiFi isn't included.
Holiday Inn Express BURTON UPON TRENT
Excellent size of room, will definitely be returning.
Overnight stay in Burton Upon Trent
I booked it a bit late but still thought it was a bit over priced - the room was fine including the bathroom.
Breakfast was a bit of a disappointment - I don't like sausages or scrambled egg that much, but the only alternative was baked beans in the hot items - why not have bacon and fried eggs cooked to order. The (so called) warm pastries were not warm at all - there should have been a better choice of fruit as well (only grapefruit on offer). I might stay here again but would look elsewhere first. The same applies to a recommendation.
A first class stay.
Friendly helpful staff, good rooms catering for able bodied and not so able bodied, and an excellent help yourself breakfast.
Overnight stay leisure
Good value for money.
Friendly reception staff.
Tired and going through the motions rather than providing a quality service
Room felt tired.
Lighting was bad so hard to tell if room was really clean
Bed was single (twin room) I am sure I booked a double and moved weirdly - (that it moved at all was pretty weird!). I got the impression that it was a put you up bed rather than a proper bed.
Actual shower was very good with plenty of pressure, towels were clean and big enough but bathroom itself had seen better days. Restaurant food expensive for what it was and cold but fortunately there is a pub within a 100m that serves a wider menu, is cheaper and food arrives hot.
Response from hotel
Dear Anna M,
Thank you for taking the time to write your review following your recent stay. We are sorry our hotel did not live up to your expectations and regret you were not satisfied with the condition of the room you received and the food quality in the restaurant. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.