50% would recommend it to a friend
Such a disappointment!
We used to stay at this hotel years ago but its really getting bad now.
the staff at the Spa counter cant even gave us any information regarding their packages and told.us to get the brochure from the check in counter. Went to the reception and again was told that we supposed to get from the Spa counter. We were so pissed off with the kind of services provided. A simple matter also cant even handled. How can it's grade as a 5* hotel with such lousy services. . The deluxe room decoration look so difference from the picture shown in the website which not value for $$ at all. Breakfast not much choices too.
Pleasant & Comfortable Stay
It's my second time with Evergreen Laurel, it's a nice hotel room, spacious with comfortable King size bed + additional pillows inside wardrobe, clean and tidy, with fruit & candy replenishment everyday.
Comfortable dining area for buffet breakfast and service is good. Prefer to have more TV channel provided (Astro Channels), room lighting needed to be added as the room not bright enough for reading during night time. Since the hotel located along Gurney Drive, as a 5 star rated hotel, propose to provide scheduled free coach transfer toward Gurney Paragon & Gurney Plaza as complimentary service. I have been paying RM12.00 per trip to your concierge for transport arrangement to the following shopping malls which is just less than 5 min drive (approx.15mins walking distant). Thank you.