Reviews - Wessex Hotel


11-13 WEST CLIFF ROAD, Bournemouth, BH2 5EU

Price From 102.20 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (184)

70% would recommend it to a friend


Customer service


Food quality

Room quality


  • J Brierley

  • January 2015

Old and dated and staff with no interest

As per the title ,old and dated and very unhelpful staff,there because they've got to be rather than enjoying the job

  • Rebecca V

  • January 2015

Wessex Hotel

We got this as a deal, it was very good value indeed.

It is an old fashioned type hotel so the room was big, with room for double bed, table and chairs and room to move around. The bathroom was big with a large sized bath. The room had high ceilings and large bay windows. We used the swimming pool and sauna. Both were clean. The swimming pool would be ideal for children as is not too deep and has somewhere to sit in the middle. It is round and so not great for people who want to swim lengths. The breakfast was good quality, not congealed, plenty of choice of cereal, fruit, toast and english. The hotle is a short walk down to the beach and then to the pier. The only downside was that there didn't seem to be anywhere to go out unless you wanted a restaurant (which we didn't). There were a couple of restaurants in walking distance that looked good and there is an Italian attached to the hotel. It is a bit run down in places but it is clean.

Staff were all helpful and professional.

  • Rocky P

  • January 2015

We stay in hotels on a regular basis usually near the coast and I have to say that this is one of the easiest places to stay in terms of no hassle, very cheap, good facilities and of course location.

Stayed here before and will definitely stay again.

Parking is great, no stress of having to move the car even after check out and no stress of being blocked in too. Sauna, steam, gym and swimming all included as well as a fabulous buffet breakfast which is actually very good. Affordable nice break in a great part of the world...

  • Jane D

  • January 2015

Very pleasant stay

We had a very pleasant stay which was only one night, free and flexible car parking was a bonus, allowing us to keep our car there even after we had checked out.

Breakfast was buffet style with lots of choice and was nice, hot and fresh. Staff were nice and helpful. We had a huge room which was comfortable and clean but the downside was it was very dated, furniture was a bit shabby and the wallpaper peeling off in places. It just needs a bit of modernising but as I said, it was comfortable and clean which was the most important thing.

  • Suzanne N

  • January 2015

Brilliant staff

Helpful staff.

Great value for money.

  • j parry

  • January 2015

My only fault that they didnt have snacks such as nuts or crisps for sale since hotel takeover in November

  • M Dudley

  • January 2015

New Year Break

We stayed for 4 nights over the new year.

The staff were friendly and the room and food were very good. We would recommend this hotel and would stay here again.

  • Jane Jarman

  • January 2015

Nice hotel

Hotel was very nice, staff were helpful and room was comfortable.

My only complaint would be that the swimming pool was very cold and the sauna was not working, so our spa break wasn't as good as it should have been and not as good as others I've had.

  • a vincent

  • December 2014

Do Not Stay Here

We booked this hotel to relax in the facilities after Christmas shopping.

We stayed on Tuesday 9th December, booking through Late Rooms. On arrival we were given Room 340, furthest away on the Eastern corner of the Hotel. Once past the reception, and the restaurant, the rest of the Hotel was very, very shabby and was probably last decorated in the days of Basil Fawlty. The room itself was not too bad, Bathroom again a bit shabby, but it was very cold, heating hadn't come on and so on phoning Reception a convector heater was delivered, so good response and service by the friendly staff. I did note during the stay that every member of staff was Eastern European, not a problem in that they were very nice and efficient, but perhaps indicative of the Hotel policy in terms of employing people on the lowest rates possible. We then went to use the pool and facilities. Changing rooms very worn out, poor condition, only 1 locker in the male changing room with a lock fitted. Pool area was in a very poor condition. Roof tiles missing, pool tiles missing, paint peeling from walls, and the water was not warm, certainly not warm enough to relax in for long. It felt like a shabby outdoor lido which has been open to the elements (i.e. the Atlantic coast). We then went to use the Sauna, but this was out of order. The good news was that the Steam room was working. After this, we decided to shower and go back to the room - changing room showers were luke-warm. Back at the room, I had to lay a coat in front of the room door to seal the gap and stop the draft. Note, I could get my hand under the door, and this was a fire door fitted with an intumescent strip to prevent smoke. Luckily for us there was no fire,

After a night of broken sleep (flat roof, either rodents, gulls or squirrels, not sure which, but these were not quiet, not the Hotel's fault), I tried to have a shower. Very little water pressure from the shower nozzle, i.e. a dribble. It was not possible to shower properly. After drying I realised that the shower nozzle pipe was too long for the gap and was kinked. Very fed up by this time. Complained to the duty manager, but this was a lost cause. In fact the only good thing was breakfast which was reasonable. I have stayed in 'Russian' Hotels in Poland before with better facilities than this hotel. I would not stay at this hotel again, nor any others in the chain - be warned. I have photos of the shower and the door, so am not making this up. Alec

  • K Lewis

  • December 2014

Great value stay

We stayed 5 nights and had a large double room which was clean and comfortable.

I also used the leisure facility. It is within walking distance of the main centre. We would stay again and recommend the Wessex Hotel.