Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
84% would recommend it to a friend
Room small but clean
Room was small but clean, shower cubicle small but excellent water pressure.Could hear the creaking of the above stairs but this is understandable due to the age of the building, breackfast was good although service was a little slow but the hotel was full so this was understandable also.
Would we stay again -yes
lovely hotel fantastic staff and the best ever eggs benedict we have ever had
St Andrews House Hotel
Excellent room very clean.
Very friendly staff couldn't have been more helpful would certainly recommend and will be using again.
Nice secluded hotel
St Andrews was a little gem tucked away in the darks of Droitwich.
The staff were pleasant, the room was clean, great bathroom and decent price. Breakfast was tasty too. My only complaint was that the room was roasting hot and when I went to turn the radiator down, the valve was broken off and had been perched in its housing (room 19, it was reported) so I had to sleep with the window open even though it was cold out, but I slept well as it's pretty secluded.
Charged me twice, thought I had not turned up so billed my card and then charged me on checkout .
They realised and refunded but it's a mistake that can be avoided surely ?!!!. Have to go 3 days without the money. The hotel had power cut whilst setting up nye dj equipment. Had to sit in the dark for an hour
The bath wouldn't hold water the plug didn't seal properly so had to run taps to get water to stay at a very low level. Emailed the hotel but had no reply. Obviously don't care about customer satisfaction.
One night stay at hotel.
Room (25) was clean, warm and most importantly comfortable. Staff were friendly and helpful. We ate in the restaurant and enjoyed the food. Chef was very amenable, offering to change a menu item for my partner. Overall, decent value for money - would recommend it to others.
beautiful setting friendly staff breakfast was a little disappointing
County hotel in the town
We stayed in this lovely hotel which is situated close to the town centre, the overall feeling was of being in the countryside.
Staff were attentive and helpful. Food was very good. We upgraded our room to a Heritage room and although quite compact the furnishings were of good quality. The standard rooms are not as lovely however I understand the hotel has an ongoing schedule of upgrading taking place and I shall look forward to returning when this is complete. Dining room is a little dark, that is my only negative comment.
2 night stay in September 2014
On arrival we were given our key and given directions to find our room which involved negotiating stairways as the hotel does not have lift facilities.
The room overlooked the front gardens which are nice and have 2 very impressive tress in the centre grassed area. The room itself appeared to be of good standard and after unpacking I visited the en suite bathroom. There was a patch on the wall between toiled and bath that had been re plastered but not painted. On using the hand basin it was discovered that the tap fitting was loose and required either tightening or refitting to make it safe. Also when the plug was depressed the water continued to run away out of the basin and to keep a usable level of water the tap had to be kept running. We left the room and proceeded downstairs via the main staircase by reception as the route previously told us on arrival was a little more convoluted, and on reaching reception handed in our key reported the faulty bathroom basin and went out to meet a relation.. On returning to the hotel later that evening we collected the key and went up to our room. The faults had not been repaired and so on going down for breakfast the following morning again reported the problem. We had breakfast and the food was of a good standard but I would say the self service buffet for fruit juices, cereals etc could had been made to look more appealing. We again left the hotel to attend a funeral and returned after the service as a reception for the people attending the funeral was being held at the hotel. The room we were in was clean and well laid out and the food and hot drinks for the people attending was good and met the needs of the guests. In the evening we again reported that the bathroom problem to reception who said it had been passed presumably to the maintenance person or persons and she seemed surprised that it had not been attended to, even mentioning the fact that if the room had been occupied by us during the daytime the maintenance people could have knocked on the door to ask if the repairs could be done whilst we were in, but as previously mentioned we had been at a funeral and reception and then back at a relations house for most of the morning and afternoon. We retired to bed that evening and although having been able to sleep the previous night found it nearly impossible to get out to sleep due to noise from the room below us. I can only say that the sound proofing between the floor of our room and the lower room must be nonexistant and without going into details we could hear everything that was taking place below us. After a sleepless night we were awoken at approximately 6.00am by voices again emanating from the room below. I would have said loud voices but they were probably of normal volume and it was just the tissue paper like qualities of the walls and flooring that did in no way inhibit sound travelling through them. We again went to breakfast prior to checking out and if anything the quality of the cooked breakfast was better than the previous morning although again the self service buffet left a little to be desired in its appearance and the table we sat at although laid out for two people was not complete and we had to ask for milk and butter. The breakfast waitress was very kind and obliging and quickly brought us the missing items and apologised. We thanked her and mentioned it was not her fault, ate breakfast, checked out and departed for the homeward journey. On the whole the hotel has many attractions it is a beautiful building tastefully decorated and furnished and set in lovely surroundings, and the addition of an orangery/conservatory which was under construction can only improve the hotels already good facilities. I must point out that the building work in no way affected our stay.The hotel is easily acessible to Droitwich and the wider surrounding area and Droitwich itself has good road links to the motorway, a rail station and is quite a pleasant small town. Given our experiences detailed above and having no further need to visit Droitwich we would probably not use the hotel again and perhaps we were unlucky with the other guests staying at the same time as us.If our requests for the room maintenance to have been completed during our stay I would recommend this hotel to others but attendance to detail does appear to be slightly lacking. Ours was an online booking at an online rate of £69 per night including full breakfast but this should not detract from the service given by the hotel.
Comfortable, with a lovely setting.