Reviews - pentahotel Birmingham


Ernest Street Holloway Head, Birmingham, B1 1NS

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (110)

89% would recommend it to a friend


Customer service


Food quality

Room quality


  • R Coles

  • May 2014


What a beautiful place to stay loved every minute of it

  • Daniella Goushleva

  • May 2014

The hotel was very good and there were no problems with customer service or quality of the rooms.

The bar area is great and the staff friendly and kind.

  • thomas e

  • May 2014

Great hotel

I recommend this hotel, I have stayed in many and for value for money this rates very highly, comparative priced hotels don't offer the same quality.

Breakfast was exceedingly good. I stayed in a best western last time I visited Birmingham. Next time I will be back here fore sure.

  • Y Zhu

  • May 2014

Excellent location

Excellent throughout

  • rhian l

  • May 2014

great bar disappointing room

Staff all friendly and helpful.

Let us park and check in 3 hours early. Quality bar, great attention to detail and good atmosphere.

Because we were so pleased with the above on arrival, the room was quite dull in comparison to the rest of hotel. We had an executive room but still small. Plain white bedding, hard bed. Bathroom door seen better days, cheap flooring. Poor quality tv.not sure what we paid extra for.

Really not reflective of communal areas . Nice little touches though, lovely soap etc. 1botttle of water between us. Would stay again if I was spending time in the bar / gym.

  • Becky K

  • May 2014

Trendy hotel a short walk away from everything

Great hotel it a fab location really close to bullring, station, canal etc.

Public areas of hotel are really cool with free pool tables and funky (not sleazy) vibe. Immediate surroundings of hotel seem very rough and run down but that didn't impact on our stay at all because the hotel itself was so nice and the other guests we're all very normal and pleasant. Rooms are basic but functional and bathroom is really modern and have free really nice toiletries. Best breakfast I've ever had from a hotel with anything and everything you could with for ( fresh fruit, cooked brekkie, smoked salmon and bagels, pancakes, pasties, cereal ...... The list could go on forever). Would recommend to friends and would stay again.

  • M Clark

  • May 2014

A really amazing place to stay

This hotel offers something a little different, from the moment you enter the reception area you are aware that this hotel is aiming to stand out from the crowd.

The staff were exceptionally friendly and professional,doing their upmost to please.The upstairs lounge and dining area is a fabulous place to relax with quirky design features. The food was also outstanding.....both dinner and breakfast were first class. Champagne served with breakfast was a nice touch. The room was very clean and functional. The manager informed me that the hotel begins a major refurbishment of rooms in June,which I imagine will bring the rooms up to the high standard of the other areas of the hotel.I will look forward to returning..

  • Andrew Gilliat

  • May 2014

Just what was needed

The hotel was quite close to the city centre, but in a quiet street.

My stay was room only (I had to be in hospital at 7.00am for an op. involving a general anaethetic and no food for 12 hours before) so I could not sample the excellent breakfast i has heard about. 10 minutes walk to Bull Ring and 5 minutes to The BBC place.

  • R Attwood

  • May 2014

Perfect for a weekend away!

Stayed on 25/04 for my 21st birthday, were a little apprehensive due to how cheap it was, but will 100% stay here any time I'm in Birmingham.

5 min walk from the train station and really welcoming staff. The room was perfect for what we wanted. A perfect place to explore from.

  • Nicola W

  • April 2014


I was very happy during my stay at Pentahotel, Birmingham.

Above all else, I got the feeling that all the staff love the hotel and are very proud to be working there. I was treated really well (I was even given champagne when the queue to book in was a tiny bit slow). Breakfast was amazing and the room was clean, comfortable and really well designed. I slept in for the fist time in about a year. (black out curtains are the best).