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87% would recommend it to a friend
One night stay - hotel was clean and met what we required.
The bed was super comfortable and even my partner who has difficulty sleeping in hotels had a good nights sleep. On the whole the staff were helpful and courteous and the hotel added to the enjoyment of our stay in town.
Fabulous value for money!
As soon as we arrived near the hotel we were meaning to cross the road with out bags and one of the door staff kindly crossed over and grabbed both our suitcases.
Excellent customer service. Really crisp and clean room with fresh clean bedding the next day, very well presented and maintained room. The hotel is directly opposite Kensington hotel and I'm sure a big rival of it but instead of paying the ridiculous prices the charge you can still get a quality room with great service at The Regency Hotel.
I'd read a few reviews about the staff being unfriendly, well they couldn't have been more welcoming and nice.
I was travelling with my young son and the gentleman on the front desk gave him an apple whilst we waited to check-in - he couldn't have been happier. The front desk staff were warm and friendly and the cleaners we came into contact with greeted us with a smile and a good morning. The room was absolutely spotless and a really super room. The water was complimentary as was the breakfast which was simple and extremely good - honestly I couldn't fault this hotel - just wishes we'd been able to stay longer. Will definitely stay again!
Lovely hotel, great location, above standard rooms (modern and well presented).
Would definitely stay again as needs arise.
Not the season for Air conditioning to be on?
Had a very hot uncomfortable first night.
Due to aircon being shutdown, "It's not the season for air conditioning" I was informed by the helpful staff. None actually from London or aware of it now being spring. I was however offed a room change but refused as if the hotels aircon was off then a room change would not change this. They therefore charged me for the following day as did not give 24hrs notice. Also adding as booked by third party 'late rooms' they couldn't alter the charge due to the commission.
My boyfriend and I found this was the perfect hotel for our visit to London, we were a short taxi ride to everything and the hotel was immaculate.
Very nice hotel clean good bed very good to access all areas , staff were friendly would recommend
One night stay when seeing concert at Albert Hall
The hotel was spotless and well maintained and the staff were polite and very helpful.Unfortunately one of the two rooms we used had no heating whatsoever ,despite a very obliging member of staff supposedly turning it on for us.Also the restaurant where we were going to have our evening meal was closed for a private function and the bar seemed to close at 7pm as we were asked to leave at that time !!
Comfort in South Kensington
Beautiful hotel, where everything is light and clean and superbly executed.
This is the second time we have stayed here and we will continue to return time again. The staff are super friendly but not intrusive. Perfectly located for the London museums too.
We only stayed for 1 night but the accommodation was clean and of a good standard.
Breakfast was also good. Overall good value for money in a modern contemporary hotel.