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Reviews - Holiday Inn London - Kensington Forum

4AA Assessed Hotel Ratings explained
97 Cromwell Road, London, SW7 4DN
Enjoy excellent transport links close to London's key attractions at the Holiday Inn London Kensington Forum hotel. Friendly staff provide a warm welcome at the Holiday Inn London Kensington Forum. There are over 900 rooms in our striking, 27-storey tower , as well as a traditional pub where you can enjoy a drink with friends. Leafy Kensington's restaurants and cafes are on your doorstep, and it's a 2-minute walk to Gloucester Road underground station . Catch the 15-minute Heathrow Express service from Paddington, only 4 stops away. We're a short stroll from the Natural History Museum and brand-name shopping on bustling High Street Kensington . Hop on the tube to visit top attractions like Buckingham Palace and the London Eye . Our efficient Concierge can book tours to sights including the historic Tower of London , and is happy to help with restaurant recommendations. Do business at the Holiday Inn London Kensington Forum. Our 11 fully equipped meeting rooms seat up to 280 people, and we can serve Starbucks coffee on request. There's plenty of secure parking on site and we're a mile from Earls Court and 2 miles from Olympia Conference Centre . You can stay connected with wireless Internet in all public areas at the Holiday Inn London Kensington Forum. Our relaxed Consortia Restaurant serves favourites from steak baguettes to Caesar salads, and a kids' menu is available.
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Overall score Guest rating scores since January 2013 Customer recommendation
Guest Reviews Based on 54 reviews
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87% recommended this accommodation to a friend 87% would stay again
Filter reviews by guests
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  • Quality of food
  • Family friendly

Great hotel for Natural history museum and other London attractions
Great customer service, very pleased with our choice. The business lounge was great too.

Reviewed by
Darran O

From Taunton, UK
Who stayed in November 2014

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Nice friendly stay.

ManagementResponse

Dear Richard W, Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am delighted to hear that you were satisfied with the friendly atmosphere at the hotel. Your patronage and support to the hotel is very important to us and we look forward to welcoming you back in the near future. Sincerely, Lera, IHG Care

Reviewed by
Richard W

From Tewkesbury, UK
Who stayed in November 2014

Group of men

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Great position Hotel
Holiday Inn Kensington Forum is just round the corner from the Natural History Museum and the V & A Museum. Also just a short stroll to the Gloucester Road Tube Station - connecting to anywhere in London. Room was very quiet even though on a busy road and the breakfast selection meant you could charge your batteries before venturing on your day out in the city.

Reviewed by
elizabeth roberts

From Penarth, UK
Who stayed in November 2014

Couple

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We attended the Festival of Remembrance at the Royal Albert Hall and chose the Holiday Inn Kensington for convenience to this venue. An easy walk there plus the museums and Kensington Palace and gardens. It is also very close to the District and Circle Line tube which was ideal from Victoria Coach station and to get to other venues we planned to visit during our stay. The room though was extremely small with a tiny bathroom barely adequate. My husband went back to reception to ask for a room change but to get a bigger room had to pay £30 per night more. This he did but we only had slightly more room with one comfy chair, courtesy water and snacks. The bathroom was still the same and was actually rather smelly, drains or something! So not great. Breakfast was good as we have always found in Holiday Inns but when we ate in one night we found the service very slow, very pricey for the quality of the meal and nothing special. The other restaurants around the hotel were similar. Expensive but nothing startling. However, overall we enjoyed our stay and the bed was comfortable. Concierge service was also good.

ManagementResponse

Dear Gwyneth McLoughlin, Thank you for choosing to stay with us and taking the time to write a review. We are happy to know that our location suited your needs. However, we regret letting you down on some aspects of your stay. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our product and service continually. Thank you for staying with us, and we hope to have an opportunity to serve you again. Sincerely, Connie, IHG Care

Reviewed by
GWYNETH MCLOUGHLIN

From Liskeard, UK
Who stayed in November 2014

Couple

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Great for a city break
I have stayed here for business and pleasure and it never fails to please. The staff are very helpful indeed. Slightly pricey perhaps but good all the same.

Reviewed by
Derek G

From Stonehouse, UK
Who stayed in October 2014

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Perfect
Located a few minutes walk from Earls Court, this Holiday Inn was clean and tidy, spacious and great value; the staff were very friendly and helpful too. Highly recommended.

Reviewed by
Gregg B

From Chesterfield, UK
Who stayed in September 2014

Group of men

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Top quality hotel
I am not used to London prices so although on the face of it this seemed expensive, it is an absolutely first class hotel just a few hundred yards from Gloucester Road tube. The price is in fact quite reasonable for this quality of hotel and the location.
The room was big enough for two people to move around in with space to spare. It was perfectly clean and the provided ancilliaries are good too.
The restaurant food was excellent, with superb flavours and perfectly sufficient quanities.
The Concierge (Peter) was extremely knowledgable and helpful, with good contacts too. He arranged two good theatre seats to see the popular "Warhorse" that same evening.
Highly recommended hotel.

Reviewed by
John Patmore

From Towcester, UK
Who stayed in September 2014

Couple

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Trip with a Friend
Excellent location for V&A and Natural History Museum.

Reviewed by
Karen Nicholls

From Tamworth, UK
Who stayed in August 2014

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An excellent experience,serenity of the environment is unrivaled.I relish the experience.
Home away from home....

Reviewed by
TEMITOPE PETER IDOWU

From EBUTE-METTA/LAGOS, Nigeria
Who stayed in July 2014

With colleagues

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Good location, decent hotel
Great location, breakfast good. Bed like a trampoline which made it uncomfortable and train/traffic noise a bit annoying but fine for one night, otherwise room small but fine.

Reviewed by
A Paybody

From UK
Who stayed in July 2014

Mixed group

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