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Reviews - Holiday Inn London - Kensington Forum

4AA Assessed Hotel Ratings explained
97 CROMWELL ROAD KENSINGTON, London, SW7 4DN
Holiday Inn London Kensington Forum, perfectly situated in leafy South Kensington, one of London’s most luxurious and beautiful areas.

Situated a short walk from South Kensington underground station, the hotel enjoys excellent transport links to London's key attractions and our efficient concierge can assist with restaurant recommendations and arranging tours or tickets.

There are over 900 rooms in our striking, 27-storey tower , as well as a traditional pub where you can enjoy a drink with friends.All of our standard bedrooms have recently been refreshed and updated to feature new beds, carpets, soft furnishings and a curved shower rail.Our pillow menu offers a choice of fillings and comfort levels to ensure you get a great night’s sleep.
Picture of Holiday Inn London - Kensington Forum, London at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
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Overall score Guest rating scores since October 2012 Customer recommendation
Guest Reviews Based on 43 reviews
  • Customer service
  • Cleanliness of accommodation
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  • Family friendly
85% recommended this accommodation to a friend 86% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Good accomodation appalling customer service
I was told I was booked into a smoking room at check in as I had requested. This turned out not to be the case. A letter was shoved under the door on the last night of my stay addressed to' Mr H' I'm definitely a Ms H btw - what the hell???? stating that i was in breach of regulations by smoking in my room and a fee would have to be paid. At check out the next morning I had an altercation with the clerk at the desk. I explained what had happened at check in and he denied that could have happened and I must be in error. He did reduce the 'smoking in room' fee from £100 to £50 without accepting liability. So a very unpleasant end to my stay and left a bitter taste at the end of my holiday. Anyone booking please treble check and ensure you are getting the room you have requested at check in as they don't seem to know what they are doing

Reviewed by
Karin H

From Republic of Ireland
Who stayed in July 2014

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Good room, pity about the breakfast
The Holiday Inn accommodation gives good value for money. The room was good, modern, clean and has all you need for a comfortable night's sleep. The cooked breakfast let it all down though. Everything I chose was nearly cold. Bacon, egg, sausage and black pud. Yuk! Oh, and the grapefruit starter tasted terrible, and I love grapefruit! I would stay there again, but I would get my breakfast elsewhere.

Reviewed by
I Boyter

From Edinburgh, UK
Who stayed in July 2014

Couple

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The room was very comfortable, we only stayed one night
but would certainly consider booking for longer in the near future.
The food was exceptionally good.

Reviewed by
Heather B

From Chichester, UK
Who stayed in July 2014

Couple

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restaurant
Overall the hotel was very good but we eat in the restaurant in the evening and this was the only let down . First course a very tasty mushroom dish served on a toasted base which was clearly burnt and when mentioned was advised happy to replace but with the chef being very busy there would be a wait. Main course : Hunters chicken - very tough and dry, I've honestly had better from Aldi. A shame when all else was v good and the staff happy and friendly

Reviewed by
tony Hollom

From UK
Who stayed in June 2014

Couple

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Clean and good quality!

Reviewed by
Alberto D

From Bromsgrove, UK
Who stayed in June 2014

Couple

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We came to attend the D Day concert at the Royal Albert Hall, the tube was a short walk away, the hotel was perfectly placed for he Albert Hall just a 15 minute walk away. Very impressed with the hotel, exceptionally clean, very helpful staff and a very relaxing stay.
We fully intend to come back to explore the museums and sights that are all very close. Cannot recommend this hotel highly enough.

Reviewed by
Trevor R

From Milton Keynes, UK
Who stayed in June 2014

Couple

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Good place to stay overnight. Felt safe staying by myself
Quite expensive for overnight stay.

ManagementResponse

Dear Julie C, Thank you for taking the time to express your thoughts and concerns. We're sorry you were not fully satisfied with your over-all stay with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. Sincerely, Anthony, IHG Care

Reviewed by
Julie C

From Chichester, UK
Who stayed in June 2014

Travelling alone

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Good location
Although the outside of the building looks a little austere, the foyer was very modern and felt like a professional international hotel. The rooms themselves were functional but clean, relatively quiet and there was nothing to complain about.

ManagementResponse

Dear Robert W, Thank you for taking the time to review our property. It's great to hear that you liked the hotel location and room accommodations. We are committed to providing our guests with the highest quality services and facilities. I am sorry that the outdoor features of our facility did not live up to your expectations. We appreciate your feedback as this is our best resource for improving guest services. Sincerely, Lera, IHG Care

Reviewed by
Robert W

From UK
Who stayed in May 2014

Group of men

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Holiday Inn
Good value and a pleasant stay here, great location for getting around.

Reviewed by
DAVID H

From England
Who stayed in April 2014

Couple

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Great location, and wonderful views across the city
Lovely big buffet style breakfast

Reviewed by
T Smith

From Shrewsbury, UK
Who stayed in March 2014

Group of women

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