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88% would recommend it to a friend
I regularly stay with this chain of hotels and find it to be the best, in terms of location, decor, stylish rooms, staff friendliness.
The rooms are clean and if there is any problem staff are very accomodating to resolve it quickly. Will continue to book with them.
Comfortable, clean hotel within short walking distance to Bayswater & Queensway tube stations and several restaurants just round the corner.
Room size was adequate but small even for a Club room with hardly space to locate 2 suitcases. Love the showers with strong water pressures. Customer service was excellent throughout from reception to the restaurant and room service. Air conditioning was a nice feature to have even in early November.
Amazing hotel, absolutely fantastic stay we had here, will definitely go back
We loved the quality we got at this hotel.
Really can't wait to go back
Super Stay at a great price
Absolutely fantastic hotel with front desk staff who were excellent.
Lovely appointed room and is ideally placed to walk to most attractions. Queensway and Bayswater both 1 minute walk away so really well situated. Excellent value for money. Will be staying here every time we visit London
Quite good value for money but oh dear the rooms are small.
great location, helpful staff and good value for money
Not good. Moved to another hotel the grande
We where moved to a different hotel due to water problems.
The first room there was so small couldn't move in it. Upgraded to a club room which I as no bigger except had a cupboard area. The toilet shower room was so small about 1-5metres square. You couldn't move in it
We went back to Shaftesbury to complain and they said we could have second night there so water problem must have been solved?. Couldn't be bothered moving our case for second night would have spent half the morning and waisted our wedding anniversary day.
Handy base to explore London.
Ten minutes walk to Paddington and only a couple of minutes walk to Bayswater tube station made this stay a very favourable one.
Bayswater has a small Mall nearby, with places to eat and a cinema if you are in town for the night and have no show tickets. Unfortunately this visit was during a rainy period and this closeness to the tube was a real bonus. We will return later this year as we enjoyed our stay at the Shaftesbury.