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81% would recommend it to a friend
One night stopover
Douglas at the reception desk was very helpful indeed, he should be nominated for employee of the month award for his attention to customer service.
I thought the quality of breakfast was quite poor and I did not feel the whole experience was value for money.
The room however,was large and very clean and the situation for railway station,historic dockyard etc was excellent.
For a hotel in a premium location charging prices at the higher end of the local area the standard of maintenance was awful.
Carpets are frayed and stained, shower hose split and mouldy, corridors tatty etc. Service was slow and poorly trained staff unable to print receipts, the one member of staff was working the bar and reception so it took 15 minutes to check in as they was serving in the bar when I arrived.
August in HIX Portsmouth
Reception staff very welcoming, other staf not so welcoming.
Room was clean, but a little tired.
Basic, very average for the tariff paid, quite noisy... Banging doors, children running in the corridor. Do not consider this room was very good value, for £160-00 a night. We expected much better.
The food (breakfast) was poor, not hot and awkward to get!
Staff very attentive and welcoming.
Bed was very comfortable. Perfect location for shops, bars and restaurants, the Historic Dockyards and picking up the boat to Pitbank Fort, where we went for lunch. Would definitely use the hotel again. Just felt the carpets and furniture good do with a good steam clean. Lots of stains and grubby marks everywhere, including the bedroom. But we enjoyed our stay.
I booked a non smoking room and when we entered it stunk of cigarettes as someone had decided to smoke in the bathroom and this was not picked up by housekeeping!.
To be fair reception moved us straight away and apologised for the state of the room. Then when we got to the 2nd room the remote to the TV was not in the room which reception had to find. Then at 2am a group of slightly drunk women returned to the hotel and decided to continue the party in the corridors of the hotel, although they were asked to quiet it down by many of the guests it took 3 hours for the hotel management to ask them to shut up!. Although not the hotels fault they could have pitched in sooner as a lot of the guests were getting a little angry at 4.30am..
Excellent location and room but...
The location is excellent for a long weekend and there is plenty to do.
Book the Dockyard on-line for a years worth of visits at a discount. The room and staff were fine but a claim to have wi-fi in every room was simply not true on any of our bits of technology. The lift was not working and I'm thankful that we only had one flight to do. This seems to have been a problem for a while now and takes the edge off an otherwise enjoyable visit.
Great for short or overnight stay
Very friendly staff.
Great location in heart of gun wharf quay shopping and entertainment complex. Parking easy in the large gun wharf multi story car park and its free for first 24 hours. Had a family room which was more than adequate for our needs. Clean and functional with great shower. Breakfast included in price and was very good with fresh mini pastries and pretty good coffee. Hot choices too. The lifts are currently out of action but we were aware of this and didn't cause an issue. Staff offered to carry up luggage.
Location is top marks
Forget Brighton, Bournemouth etc.
Portsmouth is miles better for fun and nightlife. Yes, it has annoying uni students everywhere but it has a lot more if you delve deeper beyond Gunwharf. Try Gosport, a short ferry ride away and Southsea. Great location for ferry and historic dockyard and yes the outlets shops. Parking through hotel is a welcome bonus. Top marks for a hotel that realises parking is important. Lovely hotel, well run and reasonable price. Keep up the good work.