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83% would recommend it to a friend
Beautiful characterful room in a delightful hotel, so much better than the big impersonal places.
Immaculately presented, good location, easy parking, nice staff - faultless.
Excellent meal and value for money, friendly hotel service with clean accommodation
Was a lovely/friendly hotel in the older part of town, perfect walking distance to town centre
Just really comfortable and good value/although we did get a late deal which was even better.
Just what we wanted for an overnight stay, would've liked to have been able to stay longer.
The hotel's location is perfect for pubs and the castle.
My single room really was a single room with a single bed and was small but OK. The bathroom was good. The continental breakfast was poor. The hotel has a bar and comfortable lounge. I might stay again if I could get a good room rate.
A quiet hotel.
Very relaxing and great place to stay.
Lovely hotel in a great location .
This was my second visit this year and would stay here again. Very clean hotel .
A pleasant stay in a comfortable room but unfortunately the whole experience was marred by lots of little niggles.i.e:- Breakfast though nice enough was never properly serviced always several things having run out & not replenished unless you asked continuously for each item.
Rather overdone pastries obviously put out two days running. We walked past the same empty dirty glasses & plates on the outside tables for two days of our stay. All these things & more could be rectified with a bit more care & attention from Management & staff. These are the reasons we don't feel able to give higher ratings. The staff are all very friendly but unfortunately we feel improvement is needed.
High quality food, average accommodation.
We stayed here because of the high ratings on Trip Advisor.
As expected the quality of food was first class ( it is a Loch Fyne restaurant). The standard double room with en-suite was OK, satisfactory but not above average. Comfy bed, but very hot water from taps and a temperamental shower. The movement sensitive lights in the bathroom time-out (after 3 minutes) e.g. when you have the shower curtain drawn closed. The room was tidy but had cobwebs in ceiling corners & the bathroom bin wasn't emptied. Reasonably sized on-site car park but it fills up with restaurant customers. We did however manage to find a parking space on both nights. It is well located in Kenilworth centre close to the castle. We would stay there again.
Food Expensive for what we had, service limited, room OK and quiet
no reception service on arrival.
waited 25 mins as reception was also running the bar/serving in restaurant.
Cosy, very cosy
Booked a twin room for colleague and myself for 2 nights.
To say the room was small was a bit of an understatement - It should have been a single room. Room dimension excluding the en-suite was about 9' x 7'. I spoke to Reception who explained they only had two twin rooms in the Hotel and both were the same size. The restaurant was nice and food very good. I would stay again if I required a double room, but not a twin.