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83% would recommend it to a friend
Reasonable Room, Terrible Customer Service - Beware of The Night Key!
My partner and I opted to stay at this hotel for the weekend to attend a friend's wedding in a nearby town.
We booked to stay Friday and Saturday night. On arrival we were efficiently booked in and shown to our room. We were also given a key to open the front door at night once the pub below had closed. There is no parked on site and you either had a choice of a nearby three-hour free car park or a further long-stay car park that offers 23 hours free parking. We were placed in a triple room on the top floor. This was not en suite but had shared facilities with the room next door (which was possible a member of staff's room). Laterooms didn’t make this entirely clear until the confirmation email came but this didn’t bother us too much. The room facilities are basic with dated furniture and fittings. One of the lights was hanging on with electrical tape and the TV was collecting a large amount of dust behind but otherwise the room was very clean. That said, I noticed a room downstairs was undergoing refurbishment and one of the other rooms we briefly saw looked far more contemporary so perhaps they are slowly doing them up. Bedding was comfortable with high-quality, clean sheets. The bathroom was a basic affair with a basic electric shower over bath offering a very low-pressure shower. The fan was noisy and would wake anyone in our room up. We stopped for a drink in the pub downstairs on the first evening. It is clearly popular with a good selection of beers and ciders. There was also a local band playing who were very good. A very nice atmosphere and when we went upstairs we couldn’t hear the pub below. Breakfast was made to order from a menu of items. Cereals and juices were also available. The quality of the cooked breakfast was excellent and we very much enjoyed it. My only niggle was the milk on our table for the tea had gone off and was lumpy. When we pointed this out and asked for another pot, the waitress obliged but then went to loudly tell other staff members (who were seemingly sitting around in the restaurant area) that 'the milk has 'apparently' gone off' (emphasis intended). This annoyed me slightly as there was no 'apparently' about it - you could have served it as cheese. From here, things went down hill for our stay. We spent the Saturday at the friend's wedding. It appears that many of the local taxi 'companies' are one-man bands or don't travel outside of their own towns so it wasn't until around 4AM when we were able to get back – I’ll book next time. Unfortunately our night key did not work; it would not turn in the lock - we had seemingly been given the wrong key. We banged on the door and rang the phone number repeatedly - there was no answer. I could see a television on in a room at the back but couldn’t get anyone’s attention. I decided not to bang and shout out of consideration for local residents – we had no choice but to spend the night in the car. We were able to get back in around 07:30 AM for a few hours of rest before our drive back to the Midlands. Although the door was open no staff were available on the desk to make a complaint to so we waited until checkout. The only good point was that during the day our room had been made over to a very high standard – even my discarded clothing had been neatly folded. I opted not to pay for our second night and calmly explained this to the manager. She did not apologise once and set about spending the next 10 minutes trying to get the key working herself, telling another male member of staff "apparently these two had to sleep in their car because the key didn't work". It wasn’t until he pointed out that they key profile didn’t match and that we had been given the wrong key that the penny dropped. She then demanded to know why we hadn't woken the chef who apparently sleeps downstairs and set about questioning him – “did you hear them” etc etc. She then asked us why we hadn't come in at 6 AM when they open for the sale of morning papers. (we would have done if we had any idea they opened at 6 AM – we assumed it would open at 8 AM for breakfast). It was about 10 minutes of 'why didn't you do this, you should have done that' etc before she accepted that I was not going to pay for a room I couldn't have used. She then told a colleague that she was going to 'kill' someone [I forget the name] who had apparently had the night keys cut before biting the head off of a cleaner who had come down to show her some damage to a sheet while we were there. Perhaps it was just a bad day for her but she did not apologise once and her attitude towards customers and her colleagues leaves something to be desired. I accept these things can happen and might have agreed to pay a partial amount for the room or accept a lunch in the pub for our troubles but the manager’s attitude towards us was disgraceful. I accept such a small hotel cannot have a ‘night porter’ but perhaps a mobile phone number for out of hours could be placed on the door or a night bell installed. For any customers staying here, I recommend you test the night key you are given operates the lock!
Poor service and not very friendly
When I checked in and was shown to my room, the staff member did not offer to take my suitcase or any bags, even though I was struggling until nearly at the top of the stairs.
When I got to the room, it was going to be a shared bathroom, fair enough if paying £30 a night, but £75 a night and having a shared bathroom, not on. So I asked to be moved to another room, which was very nice. The staff I didn't find were very friendly, was this because I complained about the room, I don't know. All in all, it was ok, but only because I had a better room.
Grest stay at the swan hotel
The pictures really don't do this place justice!.
Had a lovely stay here with my boyfriend and we both had a lovely room, great food and friendly staff!. Please update your website & pics really need to show off what a great place you have!!
Nice friendly staff and very clean and comfortable
room okay, breakfast alright, but was asked to pay 2 rooms and 4 breakfasts (for only one person!!) as I was told there had been a mix-up with the bookings noone had told me about until I had to pay upon leaving the Hotel the next morning
Return visit expected
A lovely Inn with very warm and friendly staff.
Clean rooms and comfortable beds. Breakfast was yummy....we will return. Two minor improvements would be a non-slip bath mat for those of us that shower in the bath, and a hairdryer.
Typical small town hotel, clean friendly, great position.
Good stop over if walking Cotswold Way.
Somehow the staff had not reserved a room for us but Lat room email was on system. Hot water takes forever, gave up on shower.
Excellent value for money & friendly staff
Excellent value for money.
Clean rooms, with good facilities. Breakfast was lovely. Staff very friendly and helpful.
Who needs a shower anyway.......
I booked a 'executive' room here and paid the £10 supplement for the pleasure.
The building is lovely, the bar and restaurant excellent. Sadly the rooms do not live up to meet the same expectations. The room was adequate, and in fairness I was not spending a great deal of time in the room as I was meeting friends in the evening. In the morning I went for a shower and unfortunately the shower didnt work, there was a freezing cold dribble of water enimating from the shower. I went down to see what could be done to be grunted at by the youth on reception, another chap (assuming he was the manager) told the youth to give me the room to room 2 and then moaned to me about the landlord not sorting the water out (not my concern to be honest). The shower in room 2 was not much better but managed to get the showering task completed without it being in anyway enjoyable. Had room 2 been occupied I can only assume my options would have been not to take a shower - something I was surprised 'executives' prefer to do. I asked for the £10 supplement to be removed for the trouble which they refused (because laterooms take a % - again, not my concern). They gave me the £6 breakfast for free - which in fairness was excellent apart from the little dog roaming around my feet which as I dont like dogs was not altogether pleasant either. I would recommend the place for a drink or meal - dont stop their overnight though.
My partner and I stayed in this hotel for 2 nights as part of a family birthday.
The room we stayed in surpassed our expectations; spacious, bright and tastefully decorated. If I remember correctly we stayed in room number 9. This room was located somewhat further away from the main part of the hotel up a few flights of stairs however we did not mind this and the view from our room made up for it. The bed had a very comfortable memory foam mattress and we both had 2 good nights sleep. We were also pleased to find we had been booked in for breakfast even though this wasn't stated when we were booking. Parking for this hotel is located just up the street where there is a long and short stay car park both of which are free but parking is limited. Luckily we did not have any trouble finding space during our stay. As we were part of birthday party during our stay we saw the rooms of some of the other guests and it is fair to say that the standard of room is varied, some smaller with more of a dated decor but still very pleasant. Overall a lovely stay in a beautiful little town. I would suggest a walk up Wotton Hill during your stay, it boasts views across the countryside and even of the Severn bridge on clear days.