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66% would recommend it to a friend
Room was lovely and spacious.
Only thing wrong was bathroom toilet was badly stained and there was no slip mat for bath/shower.
Breakfast was amazing.
So much choice and all cooked just the way we like it. Try not to eat too much or too late the night before or you will miss out.
Good old fashioned customer service, nothing was too much trouble and all staff were lovely
Staff were absolutely fantastic
From the moment we arrived we were made to feel welcome.
The lady on reception was lovely and so friendly. The hotel is spotless, the only issue I had which is tiny, was that the plug hole in the bath was black and grimy. The food at breakfast was excellent, a massive selection and the waffle machine was brilliant. All of the staff at breakfast were lovely and kept coming over to play with our 1 year old daughter. One lady even went and got her a balloon. Thank you for a lovely stay :)
I booked the hotel as a treat for my nieces as a stop over before going to the Harry Potter studios.
On arriving at the hotel, the gentleman on reception was very welcoming and great with the kids (I can't remember his name), he was helpful and gave advice on how we could get into London that night. The room was very clean, we had booked a suite so it was very spacious and perfect for two adults and two children. There was a generous supply of products in the bathroom, so there is no need to take any with you. Our stay included breakfast, which was the best part of the trip!. There is so much choice and the food is amazing. The staff in the restaurant were extremely attentive and could not do enough for us. I would defiantly return to this hotel.
Supposed to be luxary
I've been to better hotels and cheaper.
The smell of the corridor when we got in at our first night was terrible. I was expecting for my kids to have 1 each bed. The food was not that great for breakfast. And no hair dryer.
A pleasant stay for 4 young lads, arrived in the evening and was quickly checked in to our room.
Spacious and clean it was perfect for our one night stay. Staff were friendly and happy to help when we wanted to order a taxi to the town centre
Rooms looked tired
I booked this hotel as near Harry Potter tour and was best deal at time.
The lady who checked us in was very friendly, cheerful and welcoming. The room even though Double Deluxe was very basic. It was clean. We were on ground floor at rear of hotel and was woken by laundry lorry at 8 am so no lie in possible. Breakfast was good , fresh and everything you would want. As we returned to our room the cleaner was just about to enter it was not even 10am I understood that check out is 11 am. Lady on check out was pleasant and helpful.
Was nice but not a wow
Rooms are a bit dated.
King size bed is two beds pushed together with a mattress topper on top, wasn't very comfy.
Breakfast menu was amazing. Shame that when it was brought to me it was practically cold.
Found housekeeper in my room while in the shower.
Check out time was 12noon however the maid/housekeeper walked into my room at 10am while I was Sleeping.
This gave me a fright and I got very scared. I quickly got ready and left the hotel. Is there no privacy at this hotel .
Hotel was lovely the bed was huge and very comfy loved the little touches in the room like hello Mrs heritage on my tele when I got into the room.