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Reviews - Hilton Newcastle Gateshead

4AA Assessed Hotel Ratings explained
Bottle Bank, Newcastle upon Tyne, NE8 2AR
With striking views of the River Tyne and its landmark bridges, the Hilton Newcastle Gateshead Hotel boasts an excellent location on the Gateshead Quays, walking distance from the city center, Sage Gateshead and Metro Arena.Unwind in a modern guest room with internet access and a stylish granite bathroom. Upgrade to the Executive floor for access to a private lounge with complimentary refreshments and panoramic windows overlooking beautiful Newcastle and Gateshead. Swim laps in the 15-meter heated indoor swimming pool or re-energize at the fitness center, equipped with cardio machines and weights. Treat yourself to a manicure, facial, or massage in the Ocean Rooms Spa or relax in the sauna. Windows on the Tyne is a popular restaurant and lounge at this Gateshead hotel, serving a wide selection of drinks and cuisine, with the Tyne Bridge in the backdrop.Check emails and keep up to date in the Business Center. Hold meetings in the 10 hotel meeting rooms, or host a conference or other large event in the Gateshead Suite, which seats 500 guests.
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Overall score Guest rating scores since November 2012 Customer recommendation
Guest Reviews Based on 73 reviews
  • Customer service
  • Cleanliness of accommodation
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  • Family friendly
85% recommended this accommodation to a friend 87% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Overnight Stay
On Booking in Staff were polite and Helpful. Reception areas clean and modern, lifts and communal area good. Room slightly disappointing have had better rooms in Premier inns, although clean, ceiling had a hole above wardrobe, cigarette burns in carpets. Reasonable soundproofing in room and corridors. Thought it was overpriced for what it was, maybe this is due to us being local people.

Reviewed by
Larry T

From Bedlington, UK
Who stayed in October 2014

Couple

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Only one little let down. One of the bottles of water had been opened already and was half full.

Reviewed by
Graham Turnbull

From Wingate, UK
Who stayed in September 2014

Couple

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Good but expensive and had faults
Arrived too late for complimentary drinks in executive lounge but was offered a complimentary bottle of wine. However, I then had to call multiple times to find out where it was as it took a couple of hours.
The room smelled of fish when we entered although that faded.
A bad review from the last tenant had been left on the desk.
The room was nice and had a great view from the balcony. But was overpriced compared to other hotels.

Reviewed by
Andrew W

From Washington, UK
Who stayed in September 2014

Couple

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Needs cleaning!
My hotel room was filthy, with clumps of hair on the carpet and in the bathroom, and dust on surfaces. When I called down to reception I was told that the hotel was full and housekeeping would come at 7am to clean.

Reviewed by
C Putter

From Galashiels, UK
Who stayed in September 2014

With colleagues

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Friday Night at the Hilton
The Hilton Gateshead is one of the best hotels on Tyneside. It has stunning views over Newcastle and is within easy walking distance of the City Centre. The rooms are spacious, clean and well maintained and the food at both dinner and breakfast was first class.

Reviewed by
Alex Holliday

From Hexham, UK
Who stayed in September 2014

Travelling alone

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Newcastle Gateshead
A smart hotel in a great location with excellent views of the city. Only a short walk to Gateshead with a good selection of restaurants if you don't want eat in the hotel.
The hotel staff are so friendly and accommodating, nothing is too much trouble - thank you!

Reviewed by
Beverley Hampshaw

From Leeds, UK
Who stayed in September 2014

Travelling alone

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Quality of room
The quality of my room was absolutely fine, the only issue I have is with not having a separate large shower.

Reviewed by
A Browne

From Solihull, UK
Who stayed in August 2014

With colleagues

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fantastic experience
Would definitely recommend it

Reviewed by
Y beresford

From Washington, UK
Who stayed in August 2014

Couple

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Very Good
we both enjoyed our stay at the hilton newcastle and will be going back excellent

Reviewed by
Gail P

From Bishop Auckland, UK
Who stayed in August 2014

Couple

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Dirty room
the room 253 was very dirty with mold in the bathroom, cigarette burns on the carpet and unvacuumed worn carpets

Reviewed by
M Nightingale

From UK
Who stayed in August 2014

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