Reviews - Hilton Newcastle Gateshead


Bottle Bank, Newcastle upon Tyne, NE8 2AR

Price From 244.28 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (67)

75% would recommend it to a friend


Customer service


Food quality

Room quality


  • J Learoyd

  • August 2014

Lovely hotel, Lovely Location, Parking is not free for residents however!!

  • G Young

  • August 2014


Staff were warm and friendly, room was nice with a great view of the Tyne.

The hotel itself is situated on a big hill so was a nightmare for my wife to walk up with heels!!. Can't fault it though, we will definitely re book next time we are in town.

  • Michael B

  • July 2014

Our room was supposed to be a deluxe double it was far from it there was wet stains on the carpet the wood work was chipped there was a pair of slippers missing a hole in the toilet door that had been badly filled black marks all over the ceiling to be blunt I've stayed in better premier inns at a fraction of the cost did not expect this at the Hilton .

  • Stephen K

  • July 2014

Stay for Sage American weekend

Exellent weekend in an excellent hotel, made extra special by the precence of the Australian Commewealth games team, who were so friendly.

Someone did remove my Sunday Paper from outside our room, could have been that chap Ned Kelly from down the corridor . !. Seriously Good Luck Team Oz . We will be back next year.

  • Pat S

  • July 2014

Tired Hilton

We picked this hotel because of its name and it had a spa.

Big mistake, spa tub was very cosy with just four people in it. Carpet in room was badly stain and in need of removing or a deep clean. Basin in bathroom was cracked and badly stained. The only real positive for the money spent was the staff, all were very friendly and the service was excelent.

  • craig lee

  • July 2014


Everything was perfect the room the service the staff and the views thanks ..

  • Victoria Fawcett

  • June 2014

An excellent place to stay for a Newcastle break, will be back!

  • Jack P

  • June 2014

Not Worth the money i paid for !!

Overpriced is this hotel .

in a great location and the staff i cannot fault. I just still think that the price i paid the room and the breakfast wasn't up to what i paid for.

  • L Purcell

  • May 2014

fridge dirty and not refilled.

bath dirty. half bottle of shampoo and out of date

  • Sue o

  • May 2014

Request a room with a view

Our room was a nice size, well equiped and quiet.

If I was staying again I would have requested a room with a view of the river, which would have been fab. Having seen the view from the public area downstairs I was realy diappointed that our room faced back towards Gateshead.