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76% would recommend it to a friend
Room not as promised
Our booking was for a river view and at the time of arrival that room was not given to us.
There was a constant smell of fish in the room.
great facilities and spectacular view of river.
Not worth the money - no extras included
I was very disappointed to find that parking or wifi are not included in the room, which was far from inexpensive in the first place.
The parking is charged at £12.00 per night, taking the £285/three nights well past £300. The wifi is charged on top of that, however I received decent enough phone reception.
I fancied a bite to eat when I got back to the room but was quite shocked to find a sandwich costing £15.00 with an additional £6.00 for delivering to the room.
The room with en suite bathroom were nice but not exceptional which I had expected from a Hilton Hotel. Regularly staying in hotels with my girlfriend I would certainly not rate the room at the prices charged.
Excellent Customer Service
The service provided by Reception, Concierge and Restaurant staff at this hotel was exceptionally high.
I would definitely stay here again.
perfect weekend away
Hotel was very clean and so were the rooms.
Breakfast was a wide variety which made waking up with a hangover that bit easier. My partner made use of the gym which was basic but did the job
Clean and comfortable with excellent facilities
Excellent service and good room.
Perfect location and easy access to city centre
Top hotel very helpful. TV services were pretty poor and had to pay for a film!! Should be free
Limited tv channels , very fustrated had to pay for a film.
And took forever to load a channel apart from the the room was great as was the place. Will be booking again and next time using the spar
Our stay at the Hilton Gateshead was perfect tbh we had the pleasure of having the lounge access well worth paying extra for food from morning till night and drinks The staff are second to none (perfect) it was all a thoroughly pleasurable experience we had room 553.
great room on the 5th floor. pure luxury
I will be staying there again in a hurry
receptionists were very professional and polite and there always to answer any questions
we had the balconcy as well. pure heaven, the views were great
totally came home refreshed lovely weekend stay
thankyou the Hilton
Bed most uncomfortable.
Bed uncomfortable. premier inn standard but 4 times the price with parking extra. shower pathetic. hot bath impossible, max temp limited and you could not increase it!!!