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78% would recommend it to a friend
Enjoyed the executive lounge Nd leant atmosphere
Would have preferred a twin room exec suite
great view. good room. only downside is drinks far too expensive.
This stay was booked for my wife and I by our daughters, as a treat for our birthdays, the only disappointment was there was not the dressing gowns and slippers as stated when booked, our daughter phoned to complain and was told it must have been house keeping slip up, and the complementary drink was the bottled water in the room
Hilton Newcastle Gateshead
Superb from start to finish
Great location with a smashing view of the Tyne.
Staff were fantastic upon arrival and in fact throughout the whole stay. Breakfast was immense. Just a whole round great experience.
Room not as promised
Our booking was for a river view and at the time of arrival that room was not given to us.
There was a constant smell of fish in the room.
great facilities and spectacular view of river.
Not worth the money - no extras included
I was very disappointed to find that parking or wifi are not included in the room, which was far from inexpensive in the first place.
The parking is charged at £12.00 per night, taking the £285/three nights well past £300. The wifi is charged on top of that, however I received decent enough phone reception.
I fancied a bite to eat when I got back to the room but was quite shocked to find a sandwich costing £15.00 with an additional £6.00 for delivering to the room.
The room with en suite bathroom were nice but not exceptional which I had expected from a Hilton Hotel. Regularly staying in hotels with my girlfriend I would certainly not rate the room at the prices charged.
Excellent Customer Service
The service provided by Reception, Concierge and Restaurant staff at this hotel was exceptionally high.
I would definitely stay here again.