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64% would recommend it to a friend
Not 5 star any more
Whilst our stay was reasonable, The Waldorf is not 5 star any more.
It's a good 4 star, but fails to compete on the level of many of the City's finest hotels within the same price bracket. We were given an average sized room, which was too small for a roll out bed for our teenage daughter. Once the bed was in, there was very little space, and the bed wasn't really good enough for a teenager, more for a 5 year old.
Disappointed from the moment I arrived at checkin to departure.
I wanted to ensure that the extra bed that was needed for my 6yr old niece would be in place.
They didn't seem to know anything about the booking and what's worse the lack of care shown. There is far too much wrong to put down here
General customer service, not as expected. Very disappointed.
We were very disappointed an early check in request was not actioned by the hotel.
No porter service to take a luggage to our room was offered. Our electrics keys to our room did not work, I had to go don't to reception to have them replaced. My wife found a safety pin from laundry sticking out of the duvet cover. Only 1 arm chair in the room. No access to the fridge it was locked. No bath robes. Flimsy pillows and no extras in the room. Very narrow bath, and very limited toiletries in bath room.
Tea and coffee was not replenished in the afternoon. No information about any of the hotel facilities were given to us at check, we had no clue about a gym, pool, restaurant, etc. The reception staff had a safety pin to hold her jacket together, not very presentable for a 5 star hotel.
One plus, the hotel gave us a bottle of wine, after we asked for it, to celebrate our anniversary, would we recommend this hotel to anyone, no. Quite disappointed by the hotel and staff. In our opinion this is not a full 5 star hotel, and really isn't worth the prices charged, we would look elsewhere next time.
Staying at the Waldorf
It was a very pleasurable experience staying at the Waldorf.
All staff were very friendly and helpful. Accommodation was excellent - had a wonderful night's sleep. Would thoroughly recommend it and would stay there again.
Room allocation problems
We arrived for our weekend break at 20.00 after a long day at work.
We were given the 'keys' to a room on the 1st floor when we opened the door there was rubbish on the floor and a handbag on the bed, we concluded the room was still occupied and returned to reception. We were then directed to a room on the 2nd floor but here we found blood on the bathroom door and floor . We obviously didn't fancy staying in this room so off we go again to reception . This time we were given a disabled room but the bed was 2 singles pushed together not ideal for a romantic Valentines break. But by now it was getting late and we were too tired to complain again. For having to move the second time the concierge arranged for a bottle of wine to be delivered to us we asked for White wine but yes you guessed it Red wine turned up !!!
Hotel excellent, staff outstanding
Food very poor, don't stay for breakfast, not worth the amount you pay.
Had small issue with bar tab, tip had been rounded up making the bill a different amount to that which I wrote and signed for.
So underwhelmed by my room
I booked a room at this 5* luxury hotel for New Year's Day expecting to stay in a room worthy of its 5* status.
The room I checked in to was tiny, with a small double bed, which also had been pushed right up against the wall so that either my partner or I would have to climb down the bed to get out, not to mention roll over and bash our head on the wall in the night. The bed linen also had black stain marks on it. I subsequently went down to reception and asked if I could be moved to another room. The reception staff were friendly and helpful, and changed me to another room on the same floor which was an improvement on the first room. However I was still so completely underwhelmed by the room, which is no better than other 3* hotels I've stayed in. The kettle PAT test was a year out of date, there were rub marks on the walls, the floor was loose and creaky and a vacuum cleaner was left outside our bedroom door for the entire duration of our stay propped up next to our door. Was I supposed to clean the room too. The room was perfectly adequate had I paid for a 3* hotel, but not impressed at all for the price I paid. It's in dire need of renovation and the only thing going for the hotel is its location. The pool was also closed for maintenance - on new year's day.
Staff were pleasant, lovely stay.
Poor all round
Disappointing room, for money paid, very small and in no way was big enough or superior enough as it was stated.
Not enough toiletries or coffee facilities for 3 adults.
Breakfast was poor & stone cold on both mornings. Will now stay here again!!