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54% would recommend it to a friend
Each and every one of the staff members, that we came into contact with during our stay, were extremely helpful and polite.
They all went that bit further to make us feel welcome. The standards of this hotel are very high. A very enjoyable stay!
We stayed here while we visited London for a medical appointment for our daughter, the hotel staff were amazing very helpful and accommodating they couldn't do enough for us.
The room was large and very clean with everything you could need
The price was very reasonable and the restaurant we visited while there was flamia the food and service were top class and they also had a very good children's menu
Stayed on the 7th floor, felt a bit 1970's up there...
Small rooms, beds not comfortable, more of a holiday inn express type within the rooms.
Facilities at the hotel are good and plush, shame the rooms aren't.
Lovely hotel even if it is undergoing building works at the moment.
I got lost on the way in and way out, but luckily found some very helpful staff to direct me. Would definitely visit again as such a great location and fabulous rooms.
I was travelling with a friend, my teenage daughter and her friend.
It was my daughters 15th birthday and so both our rooms were upgraded complimentary. We had 2 queen size beds in each room and a lovely big tv. The staff were very professional and friendly. At breakfast the waiters sang happy birthday to my daughter and brought in a plate of lovely little cakes with a candle. She was very impressed.
I booked this for my boyfriend's Birthday.
From start to finish the customer service was amazing. I had to speak to the hotel a few times before the arrival and each time they did their very best to help. Once we arrived the staff was second to none and made the Birthday extra special. The room itself was a great size especially considering it is a city hotel. The hotel was in a great location with Edgware Road tube station very close but also close to Marble Arch to go to Oxford Street.
Really enjoyed my stay and in a great location to tube station which was just across the road.
Big room and hotel is very close to tube station.
Breakfast was very good, lot of choices.
Not a good experience
We arrived early (10am) and our surprise the room was already available, the room was clean, although the bathroom floor had grout missing from between the tiles.
The bed was old and creaky and the tv had a mind of it's own, changing channel all by it's self. These we're minor problems really as we'd come to visit London and location wise the hotel was in a good position, a tube station across the road and Marble Arch only 10-15min walk down the road. The chaos came the following morning, the swimming pool didn't open until 8am so we decided to go swimming before having breakfast. I don't know too much about swimming pools, but I do know cloudy water isn't a good thing. Breakfast was a complete disaster, the hotel simply couldn't cope with the guests they had. We queued for over 30mins for a manager to tell us there was a second restaurant to have breakfast with a shorter waiting time. So we followed his advise, only to join an even longer queue in a the basement. The restaurant wasn't a restaurant at all, but a improvised conference room, serving cold food. The room was half of the room was empty even though there was huge cue out side, the staff we're simply unable to even clear the tables quick enough. In all we queued for almost an hour, this was not the experience I'd have expected for a hotel like this. Especially was breakfast cost an additional £60. When we again queued up to check-out, and challenged the receptionist about this, she did apologise and I asked the duty manager to call me, nobody has returned my call. So I can only suggest you choose a different hotel, there is a compete disregard for customer satisfaction and the staff cannot cope with basic catering.
Having stayed here many times in the east and west wing, this stay was in the tower.
The room was very small, old fashioned, the fridge was warm, the room was cold. I will not be returning