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57% would recommend it to a friend
I booked this for my boyfriend's Birthday.
From start to finish the customer service was amazing. I had to speak to the hotel a few times before the arrival and each time they did their very best to help. Once we arrived the staff was second to none and made the Birthday extra special. The room itself was a great size especially considering it is a city hotel. The hotel was in a great location with Edgware Road tube station very close but also close to Marble Arch to go to Oxford Street.
Really enjoyed my stay and in a great location to tube station which was just across the road.
Big room and hotel is very close to tube station.
Breakfast was very good, lot of choices.
Not a good experience
We arrived early (10am) and our surprise the room was already available, the room was clean, although the bathroom floor had grout missing from between the tiles.
The bed was old and creaky and the tv had a mind of it's own, changing channel all by it's self. These we're minor problems really as we'd come to visit London and location wise the hotel was in a good position, a tube station across the road and Marble Arch only 10-15min walk down the road. The chaos came the following morning, the swimming pool didn't open until 8am so we decided to go swimming before having breakfast. I don't know too much about swimming pools, but I do know cloudy water isn't a good thing. Breakfast was a complete disaster, the hotel simply couldn't cope with the guests they had. We queued for over 30mins for a manager to tell us there was a second restaurant to have breakfast with a shorter waiting time. So we followed his advise, only to join an even longer queue in a the basement. The restaurant wasn't a restaurant at all, but a improvised conference room, serving cold food. The room was half of the room was empty even though there was huge cue out side, the staff we're simply unable to even clear the tables quick enough. In all we queued for almost an hour, this was not the experience I'd have expected for a hotel like this. Especially was breakfast cost an additional £60. When we again queued up to check-out, and challenged the receptionist about this, she did apologise and I asked the duty manager to call me, nobody has returned my call. So I can only suggest you choose a different hotel, there is a compete disregard for customer satisfaction and the staff cannot cope with basic catering.
Having stayed here many times in the east and west wing, this stay was in the tower.
The room was very small, old fashioned, the fridge was warm, the room was cold. I will not be returning
Hotel ok - good location, good bar space, poor rooms & overpriced
Hotel is in a great location and it is easy to access central London from here - upon first impression the hotel seems very impressive with a clean, modern, contemporary feel however this was suddenly changed when we entered our room - the room was dark and dingy with a dirty carpet and a very worn bathroom suite.
The windows in the room did not open to allow any fresh air in & the room smelt very fousty. The mini bar was a complete rip off - £3.50 for a can of coke and even if we had wanted to indulge there was nothing in there. The bar in the evening was not overly busy however service was very slow - we sat at the bar and ordered a couple of drinks and it took 15 minutes for them to arrive - we complained and were offered a bowl of complementary crisps (which are free anyway) all in all very disappointing. Would not stay here again, much nicer hotels available in London at a similar price offering greater value for money.
We have stayed at the London Hilton Metropole Hotel many times.
Each time we find they have updated some part of the Hotel. The parking is an asset, because we always drive to London. The rooms food bars are very good. Clean comfortable and nothing is too much trouble. The situation is good for the city and all activities.
We had problems with the TV and after reporting it, it took 45 minutes for a maintenance man to appear, we had to go down to reception to chase up on two occasions.
Our stay in London!
The hotel was lovely, we thought the staff were very friendly and approachable.
The executive room was fantastic. I would recommend this hotel in the future, as very easy access to the tube station.
King size super duelux which is tiny smelly.
filthy and omg I found some one elses here in my cupboard of a bathroom. Total ruined my expectations of this brand.