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Reviews - Hilton London Croydon


101 Waddon Way, Purley Way, Croydon, CR9 4HH

Price From 132.60 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (27)

70% would recommend it to a friend


Customer service


Food quality

Room quality


  • Christopher R

  • March 2016

Showing its age but decent overall I give 3.5 stars

A clean good sized room with everything working but décor tired and carpet stained.

The staff were friendly and efficient except in respect of the main lounge bar which was regularly 'abandoned' necessitating me having to chase for service three times over two days. Breakfast good except over cooked poached eggs (a common hotel kitchen problem though). The hotel was built in 1992 and is showing its age but it is well located for road and rail travel to London or elsewhere notwithstanding that the immediate locality is not of itself a tourist choice (I know the area very well). Hilton Main Board need to get their arse into gear and spend a bit of refurbishment money.

  • K Jones

  • March 2016


Was a pleasant experience and staff were helpful and friendly.

Room was clean, tidy and well presented

  • Zoe B

  • December 2015

Friendly staff, rooms were a bit tired

We stayed here over Christmas while visiting family.

Staff wrte friendly and nice. Breakfast was good quality and value for the price. Our room however was a little dated and tired. It could have done with some renovation. The chair cushion was stained, tiles in the bathroom were cracked, bath was grubby (due to age rather than dirt), toilet seat was broken.

I'd recommend staying here as a necessary stop over (for work or if you need to be in the local area) but would book it for a holiday.

  • M Mintah-Sem

  • October 2015

Hilton London Croydon

One night stay at the Hilton Croydon.

  • daryl elise connor

  • September 2015

Hilton London Croydon

great hotel!great,freiendly staff!would definately stay there agin!

  • tim b

  • September 2015


The room is clearly tired and the bed was the most awful bed I have endured in a long time.

The room appeared to be clean and the bottled water was a most welcome treat along with the jelly beans... The meal was enticing (confit of Duck) but appeared to be dry and perhaps not as fresh as hoped for.

  • KATE H

  • August 2015

Average Hotel with nice staff

This hotel is just a little tired and in need of some TLC in the bedrooms and bathrooms - better standard of accommodation in a premier Inn.

The staff were great but the only thing 4* about this hotel were the bar prices - when you could track someone down to serve you.

  • L Saeid

  • July 2015

Needs updating

This lace needs updating .

We find the location excellent to travel into London. The car parking is rather crammed near the entrance, had my car scraped whilst I was there so moved my car furthest spot on the upper floor parking. The staff are very helpful. The place just needs a revamp.

  • Janet S

  • April 2015

nice staff. hotel a little dated but nice and clean

Grand hotel but needs updating a little.

Enjoyed my stay. Staff was lovely. Stayed in delux double room. Have also stayed in one of their suites which also needs updating. However. Was a nice stay. Its just when j hear hilton. You expect top notch

  • amanda d

  • March 2015

Comfortable and clean

My boyfriend and i stayed for two nights in the Junior Suite and found it very relaxing with plenty of room for that extra comfort.

The only thing we found annoying was having to go to the hotel lobby to access the free wi-fi, something that should be free in all rooms considering the price is not cheap. The furniture is dated and could do with updating. The food however, is excellent and the restaurant decor stylish and comfy. Our overall stay was lovely though and i would definitely recommend it.