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59% would recommend it to a friend
We booked this hotel only because the website assured us that it was dog-friendly as did a reviewer.
Late Rooms web information says pet not allowed. THIS SHOULD BE CORRECTED. Our dog was warmly welcomed and allowed in the bar area. Lots of people like us require pet-friendly accommodation and Late Rooms does us a disservice by not showing hotels that allow them. Breakfast had variety but toast couldn't be done properly in the machine and coffee was dismal. However Brasserie food, bar snacks and room service were great!
Room next to lift
Room 238 is next to lift and when there is a function and the hotel is busy it is very difficult to get an undisturbed night sleep because of the noise and vibratons, do Late Rooms customers get the poorest rooms by default.
The hotel is nice but refuse that room unless you are a heavy sleeper.
Excellent value for money
All was good
Hotel was fine, balcony was nice for smoking 😄
The Cobam classic posh hotel
staff polite and helpful. Rooms warm and accommodating
Lovely hotel, great facilities
Loved everything - especially the gym and pool.
Perfectly adequate, suprisingly popular.
The first challenge is to find available rooms here.
On several occasions I've tried to book and found the hotel full. Despite this I have now stayed at the Hilton at Cobham on three separate occasions now and dare say I will be staying there fairly regularly in the future (availability permitting). However, this isn't so much a compliment to the hotel as it is a recognition of it's proximity to where I'm working.
The hotel is okay; you get what you'd expect from a middle-of-the-road business hotel: Clean, and functional but lacking in frills. Service is efficient and polite, though the staff remain detached and a little aloof, so it falls short of what I'd describe as friendly.
The rooms I've stayed in have been clean, quite adequate and comfortable, though I was allocated a disabled person's room on one occasion, the bathroom of which, as an able bodied person, I found rather strange. I do find the stingy number of sachets of tea, coffee, sugar and milk in the rooms rather churlish though; it sends quite the wrong message to guests. I have found the restaurant surprisingly empty at night. I think this is perhaps a reflection of the price of the food and wine rather than the quality of the food, which was quite acceptable. £10 for a glass of red wine is a bit on the high side. Breakfast is a buffet, with the usual array of options and of the quality you would expect from a Hilton. In summary: A perfectly acceptable, if rather characterless, business hotel.
Unfortunately the room I was given was tired and in need of refurbishment especially the bathroom.
There was mould on the windows and if you like having some fresh air by opening the window then you will be kept awake by the low flying Aircraft coming into Heathrow or Gatwick. My biggest gripe was that the toilet seat was not attached properly and I was left with bruise on my nether regions not to mention a close call on the crown jewels. Despite asking for the the seat to be fixed when I returned after a day out nothing had been done. They didn't even write it in the accident book. That is why I have marked the customer service as very poor, although the Restaurant Staff were excellent.
Acceptable businessman's hotel
I've stayed at the Hilton at Cobham a couple of time now and dare say I will be staying there fairly regularly in the future.
This isn't so much a compliment to the hotel as it is a recognition of it's proximity to where I'm working.
The hotel is okay; it's what you'd expect of a middle-of-the-road business hotel. Service is efficient and polite, though falls short of what I'd describe as friendly. The rooms I've stayed in have been adequate and comfortable, though I was allocated a disabled person's room on my last stay, the bathroom of which, as an able bodied person, I found rather strange.
I have found the restaurant almost empty at night. I think this is perhaps a reflection of the price of the food and wine rather than the quality of the food, which was quite acceptable. Breakfast is a buffet, with the usual array of options and of the quality you would expect. In summary: A perfectly acceptable, if rather characterless, business hotel.
Food Ok Sleep Not OK
The hotel on arrival looks very nice and the reception staff were very attentive, but the room was a disappointment.
The bed was so hard it felt like I was sleeping on bricks, I didn't get hardly any sleep which is the main idea of using a hotel. There was a problem with the bathroom door which looks like the problem had been there for some time without being resolved. The breakfast experience was half and half, the food was excellent and the choice nice and large both for hot and cold food. But it was the waitresses that let it down very quickly, they seemed to be miserable. There was no warm welcome to the restaurant, I was shown to a table then the staff left without asking if I needed anything. I had to ask another member of staff for some coffee and that seem to be a chore for them. After some yogurt and fruit I went to get some hot food (which was hot and the plates even hotter), on my return to the table which had my coffee and room card still on it, my table was cleared and someone else had been shown to that table so I had to find another table. The other person was very embarrassed by this and so was I, the staff didn't offer any apology which was very disappointing. For me I won't be staying at this hotel again and it's not one I would be recommending to my friends.