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89% would recommend it to a friend
A great stay
This is our 2nd time at this hotel.
Good location. Very comfortable rooms, this time we had two king size beds in the room which were extremely comfortable. Great choices for breakfast and the staff were really friendly. A couple of observations, the lift was out of order which didn't cause us any problem but could be difficult for some guests to access the upper floors. Very creaky floor boards so when guests in room above us where up and about you could hear them. This is probably purely down to the age of the building but it did add to the ambience of the place.
Manager and family welcome
Staff were lovely and very obliging however that was over shadowed by the managers arrogants and disrespectful to for his customers.
In addition promises to make sons first time in Scotland and tenth birthday didn't surface. Customers service is key not just look and feel of a building.
Building looks like a more modern castle, there ends the similarity.
Inner building is soulless, neither traditional or modern, doors are from a school/hospital or warehouse. Room was spacious, cracked tiles, seemingly unfinished door surrounds to bathroom, bath vent choked with dust. No hairdryer, but staff provided a tired grubby unit. Room has flat screen TV. Actually it is a computer screen size display with a portable aerial that works best when your partner stands and holds it near the window. The window that overlooks another roof and has not been cleaned. No bottled water, a sofa that was barely sprung with seat cushions flatter than a pancake. Skipped dinner ate out in Stirling, breakfast adequate, but bland products, sausage, mushroom and beans in particular. Cannot understand the positive comments this hotel has accrued. Staff are friendly and helpful.
Beautiful surrounding buildings , excellent stay
My wife and I had a very pleasant stay at this hotel where the staff were most pleasant and helpful.
A trip back home.
Sorry,but I was really looking forward to this hotel.so much that I payed the full price of £100per night rather than wait for the offer of £55.As I wanted to secure a room.the room was poor with a squeaky floor a t v that did not work properly a window I could not open.a shower that did not flow away properly and a toilet with a poor flush.We were served the wrong breakfast on three occasions.my partner ordered poached eggs and got them including the water on her toast.the breakfast on our final day was a joke served with mould on toast.i could go on.this was a massive disappointment to our stay.i had to leave the hotel quickly.
One night stay
Was very pleased with our booking and from the pictures on the website.
I had a special request for early entry to the room. Which they were able to accommodate. On arrival a slightly unwelcoming greeting, which was overcome by another member of staff who brought us coffee as we were early. Our room was good. But a little worn in parts. Great ensuite with roll top bath. Other staff were nice and friendly. It has potential to be a really good venue and someone has transformed tbis former ruin into something that could really be something good. We were happy overall witb our experience.
Enjoyed the relaxed atmosphere in this hidden gem, set within Ochil hills.
Great at the moment and can see even more potential. Excellent meal with friendly and attentive staff. Our room was huge with great character and views. Had large very comfortable four poster bed. Will definitely recommend
and return to this lovely hotel.
Broomhall certainly was a charming hotel, upon entering we were met with very friendly staff and were seen to promptly, our room was a little on the basic side but we did get it on a special offer which i suspect these types of rooms are reserved for.
The best part of our experience had to be the food which was top notch.
Delightful experience at the castle
Very welcoming and that extra touch for our birthday friend was special, thanks.