Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
89% would recommend it to a friend
Simple and mostly friendly
Seen from outside, the Castle is looking perfect.
Inside it looks as a normaly Hotel. Most of the Ambiente are not typical for a Castle. The Rooms we have are well large with comfortable beds, but we have no hooks for the towels for example. The Lift does'nt work, so it can be problematic for elderly People with their luggage. The food was common and for the price ok. Stuff is sometimes too busy, but friendly.
Response from hotel
In response to your comments here goes...
How many 'normal' hotels have exposed stone work, swords,shields, stripped wooden floors, Victorian style furniture not many i would say.
All of the rooms have hooks on the doors for towels as well as towel rails and there wardrobes have plenty of room for clothes etc.
The lift does work and has a sign to let guests know that it is many used for guests with reduced mobility and luggage so your comment that it doesn't work is irrelevant and untrue!
And as for the food comment of 'common' really........And yes we are busy but have plenty of staff working so you may have to had to wait a few minutes to be served....
Broomhall Castle Hotel, Restaurant & Wedding Venue
Our stay in a Castle
Really nice hotel with friendly staff and great breakfast.
Lovely place to stay and easy to find.
Lovely place to stay, we stayed in room 1 it was a bit of a trek to get to it but that just added to the character of the place, the only think we didn't like was the lift didn't work and I had to carry my heavy case and bags up 2 flights of stairs,(I am a pensioner) the chap didn't offer to carry my case either, not very chivalrous.
That bit was terrible, The breakfast staff were very helpful and friendly indeed.
I would stay again but on a lower room if the lift didn't work. Over all, very pleasant stay.
Lovely relaxed stay.
Helpful and friendly staff. Good food.
Highest standards of service and food
First time at this hotel and I'd go back every weekend if I could.
We were given the warmest of welcomes and looked after throughout our one night stay. Our room was big and spacious with a lovely view and spotlessly clean. Dinner was one I will talk about as one of the best ever. The best of quality, fresh and plentiful served by some of the most accommodating staff we've had the pleasure to meet.
Breakfast was equally as spectacular. Porridge cooked to perfection and a full cooked breakfast that was perfectly cooked and presented. Thank you very much for making our stay so special.
Excellent Hotel for all purposes. Managers listen to the opnions of guests and react
Only suggestion, more choices on the evening meal menu.
Lovely hotel inside and out.
Staff very welcoming and helpful. Rooms great size although floorboards did creak, but we did not mind as it just added to the character of the castle. Food was excellent. We really enjoyed our stay and would happily return in the future.
A great stay
This is our 2nd time at this hotel.
Good location. Very comfortable rooms, this time we had two king size beds in the room which were extremely comfortable. Great choices for breakfast and the staff were really friendly. A couple of observations, the lift was out of order which didn't cause us any problem but could be difficult for some guests to access the upper floors. Very creaky floor boards so when guests in room above us where up and about you could hear them. This is probably purely down to the age of the building but it did add to the ambience of the place.
Manager and family welcome
Staff were lovely and very obliging however that was over shadowed by the managers arrogants and disrespectful to for his customers.
In addition promises to make sons first time in Scotland and tenth birthday didn't surface. Customers service is key not just look and feel of a building.