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75% would recommend it to a friend
Great Customer Service
Stayed at Penta multiple times now, me and my partner came for valentines weekend.
We arrived quite late but managed to order some room service, the lady who brought the food to the room was really friendly, apologised for the delay as she'd had to make it herself, and gave us some complimentary drinks which was a lovely gesture. Would definitely stay again.
Check in problems
All very unorganised, took ages to check in due to 'internet problems'.
Wonderful last minute jewel.
Needed to find somewhere to stay at very short notice. The staff were friendly and obliging. We arrived with our daughter to be told that the room was only for 2 people, however were accommodated with no fuss. The rooms although compact were beautifully clean with a comfortable bed and crisp bedding. The location was very brightly lit but the blackout curtains were just that. Breakfast provided a superb choice. We would definitely use this hotel again and also recommend highly!!
Regular visitor to Penta.
Lovely staff great vibe. Winner.
Very well presented hotel with wonderful staff and spotless throughout ...
Would visit the hotel time and time again , as when you enter the hotel your felt at home and comfortable thought your stay
I was booked into the Penta through work and was very impressed with the whole experience.
Lovely room, friendly and more importantly, helpful, staff.
I loved the toiletries in the room too. Great....I would definitely recommend
Amazing hotel, such a clean and nice place to stay.
lovely hotel, really good service, rooms were nice.
the down side was i was charged more at the hotel than on laterooms which i thought was odd and am looking into.
Stayed at the Pentahotel for one night.
The reception was well done out. The room however was quite disappointing. Apparently they are newly refurbished rooms but was disappointed at the quality. The bed was rock hard the pillows were flat; me and my fiancé woke up with aching back and necks. Uncomfortable night’s sleep. The sink in the bathroom was strange as you couldn’t actually get your hands under the tap.. badly designed. The doors were very loud making me jump a few times in night. I like the idea to look trendy but I think a lot more money needs to be spent on the rooms. I only paid £64 but I have seen it priced at over £100, please don’t waste your money if you want a comfortable night’s sleep.
Fab modern hotel
Great modern hotel refurbished to a high standard, no noise and staff are very helpful.
Don't agree with paying for parking at the hotel though and beware bar prices. Bottle of beer £5.25.