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Reviews - The Dial House Hotel & Restaurant

3

High Street, Bourton on the Water, GL54 2AN

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Customer Reviews

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Very Good

All reviews (2)

50% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • W O

  • August 2014

Should be a quintessential Cotswolds hotel but sadly doesn't live up to expectations...

It is a very pretty building in a very pretty Cotswold village, but we stayed for several nights and...

had to be moved as we were initially put in a room next to a continuously noisy fan, then we got locked out one evening (at only 9.30pm) and there was no contact number left in a visible location (cue mobile internet to find phone number), whilst in the breakfast room dishes and plates were frequently left uncollected on our table for extended periods, the breakfasts were fairly poor - to cap it all we couldn't even fit the soldiers in the boiled eggs... which were too hard, and being a vegetarian I was somewhat alarmed at being brought a plateful of bacon one morning. There was never anyone at the bar when we were interested in it. For the normal price of the rooms here you'd expect silver service for everything, but sadly it's far from it. Needs a rapid overhaul of customer service, this one. On the plus side the rooms generally are very clean, and the croquet lawn and summerhouse are rather nice. We didn't use the hot tub.