Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
64% would recommend it to a friend
Treadbare carpets, mold on walls and a pair of unpants on the window ledge outside the window !!!
we booked a lovely double executive suite based on the photographs shown.
When we arrived we were given room 207 which had 2 single beds pushed together and a disgusting bathroom. we went to reception and they changed it for room 205. Again 2 single beds but not pushed together, slightly better bathroom but threadbare carpets. The walls had mold, the bedroom door was cracked, paint peeling, the lightshades were missing, the tv remote didn't work, the furniture looked like it was from a car boot sale and there was even a pair of underpants on the window ledge outside the room. The hotel said they had no other rooms, the wifi doesn't work and the stairs carpets are again threadbare... don't stay here
Old property needs a lot of money spending to update, threadbare carpets.
Nice, clean hotel, and friendly staff.
in nead of refurbishment
The hotel is in desperate need of refurbishment, I mean it felt like nothing has been done to the room since 1980s there was pealing wallpaper, flaking paint, the water preasure in the shower was appalling, the fan in the bathroom did not work, stained carpet, there were no power points next to the bed to charge the phone( I guess in 1980s people did not have mobile phones so there was no nead for socket next to bed) and the icing on the cake was that tv remote volume button did not work.
So to summarise we will not be booking this hotel again
Needs to improve
Duvet was stained, towel was marked, window didn't have a lock, water in shower was tepid.
No sound proofing so quite noisy. Restaurant gave me an out of date menu, so when I ordered something off it they didn't have it. Duvet and towel was replaced after complaining and the wall paper that was coming of the wall was affixed. Don't believe I will be staying there again.
Very good price for a comfortable room, ensuite with tv.
Convenient location in the centre of Burslem although it was a little tricky to find, with limited parking although this turned out not to be a problem. Great customer service as had very pleasant dealings with the receptionist and staff. Would definitely stay at again if revisiting Burslem. I have stayed at a number of hotels in the area and this is the best for a reasonable price that I have stayed in so far.
A great few days break.
Our room was large bright and warm and spotlessly clean, the food was great but above all, the staff were really lovely and friendly and could not have been more helpful.
A smashing stay, thank you.
This hotel was just what I needed.
Reasonable priced, clean / tidy and very nice staff. breakfast was ok too.
George Hotel Stoke
Small rooms, few marks on walls apart from that clean, tidy and cosy would stay again
Clean and comfy
this is an old hotel bursting with character........we like it.
could it do with a makeover. well, maybe, but wouldnt want to see it all modern and flash.......maybe a bit of TLC would help to "refresh" some of it's tired features. But as far as VFM and cleanliness goes - all good.