No Booking Fee, Secure Online booking, Price Promise
What's this?

Found the same room at a different price? Tell us, and we'll offer to match it.

Find out more

Reviews - Charlton House

4AA Assessed Country House Hotel Ratings explained
CHARLTON ROAD , SHEPTON MALLET, BA4 4PR

Recommended by Condé Nast Johansens

Our inspector loved "The very attentive service and the irresistible spa treatments."

A magnificent country hotel with a deserved reputation as one of the finest style hotels in the South West.

Charlton House offers superior accommodation to suit a range of needs from the spacious Grand Suite and opulent four poster rooms with outside courtyards or balconies; to Duncan’s Den, designed by Mr Bannatyne himself, and small double rooms for short stay guests. Whether you’re looking for a touring base, business or conference facilities, a luxurious spa break or a simple stopover, Charlton House makes an unforgettable venue.
All rooms are Non Smoking and have free WiFi internet access.
Picture of Charlton House, SHEPTON MALLET at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 6 reviews
  • Customer service
  • Cleanliness of accommodation
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly
88% recommended this accommodation to a friend 88% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Great place to stay
We had a great time at Charlton house. The staff were friendly and efficient. The spa facilities also great.
The room was lovely (Folly). Very quiet and luxurious.
The only criticism would be that service was slow with the evening meal. We needed to ask for the wine menu and water. Perhaps I'm just impatient! The wine, when it came, was poured straight out on arrival, no tasting. A small thing but when you're paying over a ton for a meal...
My main was great (belly pork) however my wife found her fish to be a little bland.

Reviewed by
Peter Panton

From Haslemere, UK
Who stayed in February 2014

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

A wonderful hotel with outstanding service and facilities. The room was beautiful, the bathroom was incredible and the food delicious. It made for a very special stay.

Reviewed by
Louisa K

From Newmarket, UK
Who stayed in October 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Charlton house room
Although the room was large and the bed itself very comfortable the decor was dated, the in room facilities poor as the room bar had only two bottles of water in it. The TV was too small for size of the room. Access to the bathroom was up a small flight of stairs although the towels were of a good size and quality..

Reviewed by
G Ramsell

From Cheddar, UK
Who stayed in September 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Birthday treat
Excellent one night stay. Very relaxed atmosphere and customer service was friendly professional and all the staff smiled and this makes such a difference. Thank you we will return

Reviewed by
A Mukiri

From Templecombe, UK
Who stayed in September 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

50th birthday treat
A beautiful hotel with a very luxurious feel. We had the bridal suite for my 50th birthday the bed is very large and the roll top bath a real treat. I will be returning soon.

Reviewed by
Jayne Hawes

From Seaton, UK
Who stayed in July 2013

Couple

  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Special Stay
The staff were very friendly and helpful, Room and food was excellent.

Reviewed by
Clive H

From Frome, England
Who stayed in December 2012

View Older Reviews

Reviews can only be left by customers of LateRooms who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting.

All reviews posted are the opinions of people who have stayed at this accommodation, not of LateRooms.com. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.