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Reviews - Roebuck Inn

1Self Classified Hotel Ratings explained
West Street , Harrietsham , ME171HX
Located in the picturesque village of Harrietsham, this classic country-style inn boasts a convenient location close to the A20 and Harrietsham Station, with links to London Victoria, Maidstone and Canterbury. The accommodation at The Roebuck Inn offers 9 modern en suite facilities with flat screen satellite TVs and tea & coffee making facilities. Guests can enjoy a choice of hearty homemade food at the restaurant or enjoy a drink at the welcoming bar where you can unwind at the end of a busy day

The Roebuck is just a 5-minute drive from the magnificent Leeds Castle, guests are also only a short walk away from the beautiful North Downs and a local Saxon Church dedicated to John the Baptist. The M26 motorway is within easy reach of the hotel, and Dover and the cross channel ferries are a 40 minute drive. Ashford Eurotunnel is 10 minutes’ car journey, and the Channel Tunnel is 30 minutes away, making The Roebuck the ideal stopover for a holiday or business trip to Europe.
Picture of Roebuck Inn, Harrietsham  at LateRooms Rollover image to see larger view. Rollover image to see larger view. Rollover image to see larger view.
Overall score Guest rating scores since December 2012 Customer recommendation
Guest Reviews Based on 27 reviews
  • Customer service
  • Cleanliness of accommodation
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  • Family friendly
89% recommended this accommodation to a friend 87% would stay again
Filter reviews by guests
  • Customer service
  • Hotel cleanliness
  • Quality of room
  • Value for money
  • Quality of food
  • Family friendly

Roebuck Inn
Unfortunately, my stay at the Roebuck Inn wasn't great. The temperature in the inn wasn't very pleasant, as it was cold. There were quite some people complaining about it, so I wasn't the only one. The service was also not great. I had to wait for quite some time for meal to be served and the first two meals I wanted to order weren't available anymore. So I ended up with a burger of enormous size, which is just over the top, and not nice at all. As I was on my own, they gave me the smallest room in the Inn directly under the roof. Strange, as there were many empty rooms, so why give somebody the smallest room where you can't even stand under the shower? I chose to stay in the Inn because of the environment, instead of staying in a normal hotel. But when the food isn't great, the temperature is too low, and your room is so-so, I will think twice where I will stay next time.

ManagementResponse

Thank you for taking time to leave us a review, I am sorry to see your stay wasn't as you expected. We were made aware of a heating issue around 7pm on that evening, which was rectified within 30 minutes, however I appreciate it may have taken some time to warm the building up, my apologies. All our food is cooked fresh to order therefore there is at times a wait for this, with regards to the menu being limited, we have had some busy spells over the week and this occasionally leads to some items running out, we do have quite an extensive menu and I'm sorry to hear the burger wasn't to your liking. I have looked at your booking made via late rooms and I can see from it that the booking was made for our single room, this is then automatically allocates such room, however we would always try to accommodate a change of rooms where possible if a guest is not happy, on that occasion we only had 1 other room that wasn't being used, so I apologise if you made staff aware and a move was not offered to you. We aim to make everyone's stay at the roebuck a comfortable and pleasant one and we are disappointed that for you this wasn't the case we hope that you will return again to receive the welcome atmosphere we aim to provide.

Reviewed by
P Meiners

From ijsselstein, Netherlands
Who stayed in December 2014

Travelling alone

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Excellent Pub Accomodation
Warm welcome, friendly staff, good service. Restaurant not available because we were there on a quiz night (Thursday) but full menu available in the bar. Good food and real ale.
Friendly locals, the Roebuck feels like a proper community pub.
Would definitely use it again if we had reason to stay in the area.

Reviewed by
Paddy O

From Poole, UK
Who stayed in November 2014

Couple

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Kent Explorers
Good location for visiting attractions in Kent. We went to Leeds Castle, Chatham Dockyard and Ightam Mote. Accommodation good value, staff very friendly and helpful without being over the top. ( e.g. Particular preference for breakfast was remembered and offered again and when asked for directions to a local point of interest which the waitress didn't know herself, were sought from someone who did and given to us).
Breakfast delicious and good selection on the evening menu.

Reviewed by
Sarah N

From Arundel, UK
Who stayed in October 2014

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Very helpful friendly staff good food good beer and a very reasonable price in an expensive area.

Reviewed by
Paul B

From Torquay, UK
Who stayed in September 2014

Couple

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relaxinnz
Stayed in the roebuck, room quite big and clean, food good. Nice pub/inn. I like this kind of relaxed hotels.

Reviewed by
Anthony James

From Alcester, UK
Who stayed in September 2014

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Overview
Friendly helpful staff. We thoroughly enjoyed our stay. It was a good base for exploring the area.

Reviewed by
Jeffrey Graham

From Harrow, UK
Who stayed in August 2014

Couple

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great value inn
We stayed for 1 night while in the area. Ideal location for the channel tunnel and we'd certainly there again in the future. Rooms very well furnished, clean and the breakfast was lovely. Very friendly staff too.

Reviewed by
T Smith

From Bury St Edmunds, UK
Who stayed in August 2014

Couple

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Warm and friendly staff; nice room modernly decorated with light oak furniture, a nice touch was the Wellington chest of drawers. Food excellent quality and good choice. Most important breakfast is cooked to order and very well done.

Reviewed by
R Follows

From Newark, UK
Who stayed in July 2014

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one night stay
nice place wood stay again all ok

Reviewed by
David H

From Newbury, UK
Who stayed in March 2014

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Good value for money - just a little more attention to detail.
No remote for the TV.
A rail but no hangers!!
Everything else was fine for the money.
Would recommend to people like me who are easy going. A fusy person - no.

Reviewed by
G Lowson

From North Shields, UK
Who stayed in February 2014

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Reviews can only be left by customers of LateRooms who have booked and stayed at this property. All reviews are left in accordance with our conditions of posting.

All reviews posted are the opinions of people who have stayed at this accommodation, not of LateRooms.com. These opinions may vary greatly and should be considered alongside all the other information available for this property. If you have more questions regarding our guest reviews read our FAQS.

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