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67% would recommend it to a friend
Very disappointed .
Laterooms advertised fours star hotel with original room price £180 reduced to £60 per night. Expectations were therefore high and were far from met. Room was in desperate need of update and redecorating, flaking paint, small chips in plaster on walls, bathroom and shower old and stained. Not impressed at all. Only positive was free wifi, bed clean and comfy. This was clearly not four star standards and definitely will not book with laterooms again.
Great room but wrong picture of the hotel
After paying £60 for a £180 hotel room, I feel that the hotel was good value.
Comfy bed, free wine, free slippers and bathrobes provided. However the windows were very unclean and the picture provided of the hotel is of a different hotel. However it was easy to find and right next to the train station so it made no difference to our stay. Would definitely stay again for the discounted price.
Modern city centre hotel.
The hotel in central if a little concrete looking in style.
There is an NCP car park next door which you can get a discounted rate at. The room (at the front of the hotel) had a nice view of City Hall. It was clean, tidy, warm and quiet, although the carpet is getting close to the point of needing to be replaced. Reception staff were helpful and friendly enough, but the restaurant was empty (Monday night) and had a very cold feel. Fortunately the hotel is close enough to several curry houses, so I went out to eat. Breakfast was pretty standard buffet.
Neded some time out so thought I would stop at this hotel location was brill, was real close to the train station but the room was good but dull, also hotel does not have heating so it was freezing cold and to top it of the hotels Internet went down for about 7 hours it was a nightmare.
When I spoke to the staff was told its complimentary but nothing they could do. Asked the hotel staff that I need heating in the room they gave a small heater and it was a lil heavy asked me to carry it up to me room.. By far it's the worst hotel stay I have had!!!
It was good except bathroom floor was wet and remain wet all night
Bathroom floor was wet that I didn't like it .i didn't have time to report it to the hotel people.otherwise It was alright
Customer service was faultless - allowed me to check in early.
Room was good but would have benefitted from air con / fan
Rooms still dirty had hairs in the bath and on the phone table. Very tidy but not clean.
We booked a deluxe room package but on arrival was given Norma room.
When I phoned reception I was told this package I had booked was no longer on offer. Reception was no help, I booked 5 days before going and all was blamed on a take over months ago. This hotel needs serious work to charge the prices it does. 3 stars at best.
friendly staff on entering the hotel ,helpful with all question asked .
well presented breakfast with lots of choice once again helpful staff a very nice stay.
Excellent staff service, arrived late at night, staff got us into room very swiftly.
had problem with toilet again, the problem was resolved very quickly and professionally
Service in restaurant ,and quality of food excellent. would use again.