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88% would recommend it to a friend
Staying as son have brain op at John Radcliffe
Very friendly caring staff, room clean, comfortable.
Had to extend stay by another night as my sons recovery longer than expected. Very upsetting, draining experience due to nature of visit. But the staff were very thoughtful and genuine.
Holiday Inn OXFORD
Excellent stay albeit short but would recommend.
On arrival the car park worked effeciently, we had a friendly greeting and were checked in quickly.
Our room was ready and well serviced. After our stay the 'check out' worked equally well.
Ok for business stopover
Booked at last minute as I unexpectedly had to travel further south for a client meeting the following day.
Hotel feels like it's part of a service area rather than being particularly exclusive. Not cheap at £125 for a basic room excluding breakfast. Rate included the leisure centre, pool etc but didn't have chance to use them as I was tied up with work. It was convenient and did the job without feeling particularly special, bearing in mind that if I'd have included dinner and breakfast too it would have been the best part of £200 for the night, which is getting on with it. As mentioned my booking was very late, maybe a more advanced booking would have given a better rate.
Response from hotel
Dear S Howard,
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We are truly sorry for falling short of your expectations with the meal selections and for finding it pricey. Your feedback is important to us and it helps us focus our attention on the things that are important to you. Rest assured that your concerns will be addressed to the hotel
management for review to achieve complete guest satisfaction. We appreciate the candid feedback we receive and welcome any opportunity to improve.
Thank you for your feedback and we hope to offer you a more pleasant stay in the future.
Holiday Inn OXFORD
My wife and I were attending the Head & neck cancer seminar the following day.
I found the person on the front desk quite unfriendly and unwelcoming. It wasn't as if she had many people trying to check in. She never once said hello or even smiled.
I had pre paid for my room, but she still tried to charge me again. I pointed out that I had already paid and she looked at her screen again and said that I had. Once checked in she never pointed out which way to our room. All other staff were very friendly.
Response from hotel
Dear D Herring,
Thank you for staying with us and providing us with your valuable feedback.
Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that room type received and the cleanliness of the property up to your par.
However, please accept our apologies for falling short of your expectations with the type of service received from our front desk. Please know that this is not reflective of our high standards. Rest assured that your comments will be reviewed by our team and take actions accordingly in order to correct unsatisfactory experiences.
Thank you for staying with us and we hope that we can better serve you next time.
Stayed here twice before and find it friendly and efficiently run.
This time we had to call for an emergency medical appointment and the reception staff could not have been more helpful.
Very short break
Arranged a very short break at short notice in Oxford.
The hotel suited us very well especially as the Park & Ride terminal with it's very frequent bus service into central Oxford. Whilst you wouldn't come for a gastronomic experience the restaurant provided good food which we enjoyed.
Overnight last minute stay at oxford
Booked last minute for daughters interview.
Other reviews helpful in decision plus room option
confirming rein room rather than just double , plus breakfast ( nearby hotel didn't offer breakfast
) plus easy distance into town. Park n ride just round corner. However sat nav 15 min
Journey actually takes an hour during rush hour as a40 clogs up. Receptionist
Gave very good advice.